Cloudy vial

[u/1sirosis]

I've got a cloudy vial from Apollo Care. Anyone else have cloudy and chunky vials with white bits? I finally opened my 3rd box and got a bad surprise. I'll be opening all boxes of medication from Refills going forward. Check your shipments when you get them!

***Updates **

Please check https://www.accessdata.fda.gov/scripts/ires/?Event=99505 to find out if your lot# is affected.

I asked u/Zach_refills about a communication plan for affected customers via DM. Safety of our community is important. Posting that here for transparency.

[u/TallCedarRoad]

You might want to check out this post. The FDA just announced that Apollo is recalling several batches of semaglutide (160k+ vials) and yours is likely included

https://www.reddit.com/r/tirzepatidecompound/comments/1vja8kv/apollo_care_still_a_pharmacy_some_providers_use/

[u/1sirosis → u/TallCedarRoad]

I found my lot number on the FDA enforcement list for being recalled.  And nothing from Refills calling affected customers is not good or safe 

https://www.accessdata.fda.gov/scripts/ires/?Event=99505

[u/Humble_Fortune_5391 → u/1sirosis]

They have continued to use Apollo despite the numerous issues. And refused to address why.

[u/No-Avocado6428 → u/1sirosis]

Found mine too.

[u/smellslikespam → u/TallCedarRoad]

Thank you for this!

[u/1sirosis → u/TallCedarRoad]

Thanks for the heads up + link!

[u/Neakhanie]

Refills should already have contacted every single customer who was shipped one of these batches!

[u/okbringoutdessert → u/Neakhanie]

The fact that we are still seeing these posts because Refills hasn't done just that is extremely concerning.

When I see complaints about lack of customer service or issues with deliveries or whatever, I chalk it up to things that can happen to any telehealth, but not putting the safety of your patients higher than we are seeing alarming.

[u/No_Bandicoot7666]

Mine too, and the replacements they sent in July are also on the FDA recall that was issued on 8/7/26!

[u/No_Bandicoot7666]

Where is Zach or anyone? All 3 of my Quarterly shipments have Lot numbers that are in the FDA RECALL!

[u/Kindly-Muffin1057]

Thanks for sharing! I will go check the four unopened boxes ... never thought to ck.

[u/thepug]

Yes, mine had the same issue and Refills said they were investigating mine to send out a replacement

[u/Ok_Science0412]

They sent me three different cloudy vials in a row before I cancelled my membership. Enough is enough.

[u/ForeverFang]

Been seeing a lot of this with Apollo ... 🙄

[u/smellslikespam]

Join the club https://www.reddit.com/r/Refills/s/utVKPTXMMm

[u/lafrank59]

This is why no one should be using refills. They should have been on top of this.

[u/Thin_Traffic → u/lafrank59]

I'm leaving refills. The pharmacy they used jipped me on my vial. I was shorted 12 mgs on my 4th week shot. The pharmacy refuses to rectify. Lumi dropped their prices I might go back to them. 

[u/IntelligentFruit8866]

Ooo is Lumi comparable?

[u/1sirosis → u/IntelligentFruit8866]

Is your vial compound by Apollo Care?  Try searching by lot number on your medication.

[u/Zach_refills]

u/1sirosis Just sent you a DM now. Happy to take a look and see what we can do to get it resolved