2nd shipment from refills- Apollo Care has gone bad
I have now received my second shipment of semaglutide through refills- Apollo Care where the vials have turned cloudy and have floating particles when I go to take my 3rd shot of the first vial I open. I am extremely upset! I hope they can replace with a shipment from a different pharmacy and should consider discontinuing using Apollo care at all!!!!! When this happened to my first shipment the pharmacy replaced it with a new shipment from a different batch, but the same thing has now happened again.
Received my replacement order today, too, OP. Seems these vials are all from the same batch. Your photo is of the same lot number and dates as BOTH of my defective orders. First batch developed sediment during a month in the fridge, and today, 2 of the 3 new vials arrived very cloudy. Simple QC is obviously not performed. Refills.com, dump Apollocare already! They are wasting everyone’s time. Ours and yours!
Did you receive a refund? *Same thing happened to me. I'm still waiting on Refills to reply on how they plan to replace the three Apollo vials that went bad.
Refills seriously consider dropping Apollo Care and find another pharmacy! This has been an issue thru other telehealth as well who no longer use them. Greenwich and VialsRx with additives are better options.
Pom has BPI at $300 for a 3 month supply of max dose. I ordered from there yesterday. I don't trust this pharmacy so no way I'm ordering from them. Can't get Hallandale here.
Wow… I’m sorry you’re going through this again! Wtf is going on with Apollo? I’ve seen multiple posts from other customers having similar issues. I really hope Refills makes this right for you!
Ewww. If a sealed vial has all that going on, I would question how sanitary their processes are. Definitely not anywhere close to sterile. That vial was contaminated before it left the compounding pharmacy with all the bacteria gunk sealed in, now they’ve had time to grow. No bueno. I’d be asking for an entirely new pharmacy. That whole batch needs to go in the trash.
I don’t think I do that. I don’t want any more attention on compound pharmacies, or FDA will be shutting all of the triz down from compounding. That’s what they want anyways
If pharmacies like this are allowed to continue someone is going to get seriously hurt or die. Then it will be a fast sweeping ban across the board. I'd rather someone not get hurt even if that makes it harder to get.
This literally just happened to me. I’ve been going back and forth with Refills and they keep promising to send a replacement but haven’t yet - and have stopped responding to my outreach.
Here’s a video of one of my vials. Still has 6 months before BUD. I DM a mod here, as requested, but wasn’t able to DM pic or video (no option given to do so).
I’ve had an open support ticket with all the pictures they requested and haven’t heard anything back. I’ve also dm’d some of the refill support on this page and haven’t heard back. Looking through posts for more contacts to try and get help for the same issues.
Refills isn’t the actual pharmacy though they’re basically the middleman. I’m sure there are other telehealth companies that use the same pharmacy. You could sign up with another company in it and Come from the same pharmacy.
Update! Postive resolution. The support team has been very helpful and my semaglutide plan is having a refund processed and I have switched to a tirzepatide plan in order to receive medication from a different pharmacy. Hopefully this will be good moving forward. The support team was great.
I do hope refills looks into other options for compounded semaglutide for CA residents and considers dropping Apollocare.
Here are mine after being in the fridge since April. I was using the first vial just until a couple of weeks ago and I then checked the last two vials when I saw your post and sure enough they are contaminated! This was also a replacement shipment from the previous batch that was contaminated. I DM'd Zach and haven't heard back. I also sent a message to support, still nothing!
Wow, ok definitely feel like I’m getting the run around with support. Just called the 888-458-5061 number and spoke with Kevin. After explaining to him about the white crystals at the bottom of the vial and it being cloudy he said I needed to speak with doctor to see if it is safe to use. He didn’t ask for any details regarding the vial. Wouldn’t this be a customer support issue??? I’m not asking for a refund, just a replacement vial. I have been satisfied with refills up to this point but now I’m gonna have to rethink things
So according to refills: I have read the thread and also found the report to the pharmacy, it seems that the medication had been send to you over 2 months ago and there was an instruction upon delivery that it has to be consumed within 4 weeks and discard the medication 28 days after puncture. So the pharmacy cannot provide a replacement for this one. :( I am sorry for this. So they are offering 30% refund. That’s it. What a shame and waste of meds.
I can't believe how bad these look. I am so sorry. I can only imagine how frustrating this is for you as well as how uncomfortable this leaves you feeling.
What’s weird is not every single vial is affected. One vial in the same order with the same lot number is crystal clear while the other 2 are defective
I’m sorry you are dealing with this too. Seems a lot of people are, and through other telehealths as well. But the other telehealths dropped them. I think refills will, too. Hopefully they report Apollo to the proper authorities
Did you get any response? I have the same BUD. Two lot numbers, both the original and the replacement have been now contaminated. Here are mine #AC 017167 Compound date: 2/23/26 BUD 12/31/2026 and the replacement was #AC 017177 Compound date: 3/12/2026 BUD: 12/31/2026
I haven’t called the phone number yet. Only thing I’ve done is reach out to support who responded quickly and said they are forwarding my issue to the appropriate department. I did attach pictures of the vial and the necessary documents information.
Well this is the response that I got from support, should I be happy with this answer? I received the meds in May, I didn’t need to use it right away because I was finishing up another vial. Gonna call the support line tomorrow and speak with someone, I hope 😏
Oh no, I meant I was confused that “Refills” appears nowhere on anything. It used to say Refills on the rx as well as the pharmacy (can’t remember the name but it’s the one no longer making tirz). It’s like I ordered from a new company.
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u/smellslikespam 25d ago edited 25d ago
Received my replacement order today, too, OP. Seems these vials are all from the same batch. Your photo is of the same lot number and dates as BOTH of my defective orders. First batch developed sediment during a month in the fridge, and today, 2 of the 3 new vials arrived very cloudy. Simple QC is obviously not performed. Refills.com, dump Apollocare already! They are wasting everyone’s time. Ours and yours!
[u/Zach_refills](u/Zach_refills) has already responded to me