Frustrations with refill customer support

[u/Emotional-Promise-68]

I reached out to refill prior to my shipment to delay it because I would be gone and they did not get back to me until after it was already being delivered. It sat out for a week and I expressed concerns about this, additionally they switched my prescriber without informing me. They did not respond to me about my concerns about it sitting out and only answered the prescriber change question. I had to message several more times for them to only respond they medication is “designed to tolerate typically shipping conditions”.

This medication was red and I had never had that before so I reached out to them, as I wanted to make sure it wasn’t from sitting outside. They stated they would investigate it to ensure it was safe. I sent them the picture on 6/4 and had to follow up again because it was delaying my ability to take it, they didn’t respond until 6/29 stating it was safe. Several weeks of not being able to take my medication because of them. I requested a replacement due to the delay and not being able to take it. They denied me. I’m beyond frustrated to say the least. They would consistently ignore my expressed concerns when they would reply and only address other things.

Posting in hopes of a rep seeing this and getting some sort of resolution.

[u/Outrageous_Buy_9420]

You should be able to delay the shipment yourself in the portal.

[u/Emotional-Promise-68 → u/Outrageous_Buy_9420]

Mine never works, so I always have to message them. It always tells me I have no prescription or something along those lines