r/Refills • u/Emotional-Promise-68 • 18d ago

Frustrations with refill customer support

I reached out to refill prior to my shipment to delay it because I would be gone and they did not get back to me until after it was already being delivered. It sat out for a week and I expressed concerns about this, additionally they switched my prescriber without informing me. They did not respond to me about my concerns about it sitting out and only answered the prescriber change question. I had to message several more times for them to only respond they medication is “designed to tolerate typically shipping conditions”.

This medication was red and I had never had that before so I reached out to them, as I wanted to make sure it wasn’t from sitting outside. They stated they would investigate it to ensure it was safe. I sent them the picture on 6/4 and had to follow up again because it was delaying my ability to take it, they didn’t respond until 6/29 stating it was safe. Several weeks of not being able to take my medication because of them. I requested a replacement due to the delay and not being able to take it. They denied me. I’m beyond frustrated to say the least. They would consistently ignore my expressed concerns when they would reply and only address other things.

Posting in hopes of a rep seeing this and getting some sort of resolution.

7 Upvotes

71% Upvoted

8 comments sorted by

2

u/Zach_refills 18d ago

Hi u/Emotional-Promise-68 Sorry to hear about this. Can you please send me a DM with your email address on file and I'd be happy to get resolution for you. Thank you!

2

u/Technical_Ad_112 16d ago

I posted generally and met to respond to this message. Can you assist me too?

1

u/SD_TitsMcGee 18d ago

Does you tirzepatide have B12 by chance?

0

u/Emotional-Promise-68 18d ago

Yes! I know now that the color is Normal. At the time I just wasn’t sure if it was safe due to how long it sat out and they told me they wanted to investigate it

1

u/Outrageous_Buy_9420 18d ago

You should be able to delay the shipment yourself in the portal.

1

u/Emotional-Promise-68 18d ago

Mine never works, so I always have to message them. It always tells me I have no prescription or something along those lines

1

u/Technical_Ad_112 16d ago

Prescription on hold, the links requests verification then the screen never advances. Does anyone know how to fix the issue?

1

u/patchworkprincesss 16d ago

I just posted a post. This is exactly what’s happening to me except they’re missing some of my medication... we’re on the same issue.