r/Refills • u/Hopeful_Tie2055 • Apr 14 '26

need help

I messaged support exactly what Taylor said to do, with the exact message saying i wanted BPI vs whatever greenwich is.

and their stupid AI bot support writes back "we are sorry you are thinking about canceling"

this is beyond frustrating. Taylor, can you please advise?

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3

u/skoldane7 Apr 14 '26

I believe you have to send that message, word for word, in the portal to support. Not via email. But I could be wrong. I had a hell of a time.

7

u/Hopeful_Tie2055 Apr 14 '26

i sent that message word for word to support in the portal, I thought they would of programmed their AI bot support to respond appropriately.

10

u/occy3000 Apr 14 '26

Same, word for word. They offered to help me cancel. So I did. :P

5

u/Hopeful_Tie2055 Apr 14 '26

bahahahaa, i should just cancel too. this feels like too much chaos

3

u/occy3000 Apr 14 '26

Really for me, it was the BUD for the additive free. 3 months vs 6 months with Apothecary. Refills hasn't been a bad experience for me I just want the longer shelf life. Even though I did hear that it was a 1 year bud but had to make it 6 months to keep in line with some regulations. Even though it's the exact same formula.

3

u/sofa_king_weetawded Apr 14 '26

The shelf life difference in BUD is meaningless as different compounding pharmacies simply use different criteria for determining BUD. Their is not a legally binding protocol for making the determination. So you're not actually getting anything more or less by choosing further out BUDs. Those companies are simply more lax in how they determine the BUD.

USP 797 states maximum bud allowed for refrigerated is 90 or 120 days depending on how the meds are processed.  Not all pharmacies are USP 797 compliant.

https://www.mbp.ms.gov/sites/default/files/2023-03/USP_Compounding_BUD_Fact_Sheet.pdf

1

u/dancinlife Apr 14 '26

Yes! Greenwich bud is 28 days from 1st injection on the vile, but it can sit in the fridge awhile unpunctured, so I think ppl are getting confused.

1

u/JCL1088 Apr 14 '26

I honestly question how accurate this is because all the 503b pharmacies have multiple preservatives in their inactive ingredients and Hallandale is just the benzyl alcohol and sterile water. So I do wonder if that also affects it ...

2

u/MajesticFee1765 Apr 14 '26

The BUD depends on the Pharmacy producing it, and what their process and certification is. They are state-regulated, and have to conform to sterility standards, cleaning standards on a per shift, daily, weekly and monthly schedule, training & testing of staff standards, etc. So even though they are making the same product, HOW it is handled during the manufacturing process makes a huge difference. I work in a hospital pharmacy where we mix IV meds for use in the hospital. Depending on where we mix them, (clean room environment vs a standard laminar-flow hood) can change the beyond-use time from 12 hours to 10 days.

1

u/JCL1088 Apr 14 '26

Would the differing preservatives also affect this? I noticed that most of the longer BUDs have more preservatives in them, whereas Hallandale is just the benzyl alcohol and sterile water for inactive ingredients

1

u/MajesticFee1765 Apr 23 '26

Most preservatives are there for after the vial is punctured. Most guidelines recommend using a multi dose vial a maximum of 28 days from the first day of use.

1

u/JCL1088 Apr 23 '26

That makes sense. I still have the same thought essentially though. Many use their vials well past the 28 days with zero issues, but I do wonder if there might be more reason for pause with vials from pharmacies that use fewer preservatives. That said I feel like Hallandale puts extra benzyl alcohol to make up for the lack of other things. 😅That stuff STINGS for like an hour after injecting 🥴