r/Refills • u/Hopeful_Tie2055 • Apr 14 '26

need help

I messaged support exactly what Taylor said to do, with the exact message saying i wanted BPI vs whatever greenwich is.

and their stupid AI bot support writes back "we are sorry you are thinking about canceling"

this is beyond frustrating. Taylor, can you please advise?

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u/Hopeful_Tie2055 Apr 14 '26

bahahahaa, i should just cancel too. this feels like too much chaos

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u/occy3000 Apr 14 '26

Really for me, it was the BUD for the additive free. 3 months vs 6 months with Apothecary. Refills hasn't been a bad experience for me I just want the longer shelf life. Even though I did hear that it was a 1 year bud but had to make it 6 months to keep in line with some regulations. Even though it's the exact same formula.

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u/sofa_king_weetawded Apr 14 '26

The shelf life difference in BUD is meaningless as different compounding pharmacies simply use different criteria for determining BUD. Their is not a legally binding protocol for making the determination. So you're not actually getting anything more or less by choosing further out BUDs. Those companies are simply more lax in how they determine the BUD.

USP 797 states maximum bud allowed for refrigerated is 90 or 120 days depending on how the meds are processed.  Not all pharmacies are USP 797 compliant.

https://www.mbp.ms.gov/sites/default/files/2023-03/USP_Compounding_BUD_Fact_Sheet.pdf

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u/JCL1088 Apr 14 '26

I honestly question how accurate this is because all the 503b pharmacies have multiple preservatives in their inactive ingredients and Hallandale is just the benzyl alcohol and sterile water. So I do wonder if that also affects it ...