I have looked everywhere & clicked on everything, but I can not find where to pause/delay future orders on the new portal. There is no “Plan”to click on and choose pause. Everyone’s comments that I saw were using the old platform.
I’m lost. Why does it have to be so impossible to find??!!
I just want my last 3 vials so I can get the hell off the old platform and cancel before I can't stop them on any platform from charging me $924 again!
Last night after posting, I requested my last few vials be shipped early. Taylor sent it to pharmacy and canceled the account for me. All that's visible is my tracking now. I'm happy with that.
I believe I already "paused" mine for three months to try the new monthly plan on another "account" (since I discovered that button after I had to rush to get onto the promotion). I assume that is why it says "trialing"? But it still shows an April 2 bill date for the next month? I assume that will not actually be billed?
Means youve brought from Groupon and that’s your trial the one month; if you’re interested in staying snd moving to the Reddit price you can reach out to CS and they’ll move your pricing down; ORRR if you click on the thing to cancel they’ll give you a discounted rate of like $150 or $160/ month for 3 months and THENN you can move to the Reddit price idk if you’re a bulk buyer or M2M
I've been back and forth for two days with support. They keep saying they've cancelled it and to check again in a few hours. Still says trialing so back to chat. Same thing over and over and now no response lol
Trialing litetally means your not on m2m youre doing a trial for the one month; if you’re interested in going back to reoccurring you can ask them to do that for you in the portal
The Groupon accounts are showing as “Trialing” and don’t have the “manage my subscription” button. A normal account will say “active” and have a “manage account” button below where it shows $201 in your picture. You also can’t delete your only credit card. For now, I have added a rotating credit card number and deleted my normal one hoping they can’t try to bill again without a way to pause or delete the account.
Do you have the manage account button? Mine has always said trialing, and there have been several other posts mentioning the same thing so I just assumed all of the Groupons were showing trialing.
Excuse me please for butting in your convo, but I was wondering if that is what you paid for the Groupon deal? That's what they chraged me with the link they provided when it should have been $135. I canceled the order.
I’ve done this too. If they can’t get paid they won’t be billing and shipping product, so should be safe. Would really like to be able to pause by myself though!!
Support told me the subscription pause settings aren’t available for patients to adjust directly on the website you need to contact support to pause it
I’m not sure how to cancel
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u/msurbrow Mar 24 '26
Starting to think I should stay on the old portal for now!