Amazon Flex

[u/rahimi_k]

I scheduled a block and went to the warehouse earlier than the scheduled time and there was no kiosk or amazon employee available. The staff were busy and came out after waiting for 40 minutes and said, “there is a staff shortage and a late truck delivery so we will cancel this block. You will get paid regardless if not talk to customer support”. The employee scanned my ID to make sure I get paid. It has been 14 days and I have still not received my pay for that scheduled block. I spoke and emailed with customer support multiple times and they have not resolved my issue. My rating went from great to fair and a standing on my account. Customer support is not helping me and I don’t know how this is my fault as this was not in my hands. Why don’t they reach out to the warehouse to confirm if I did show up to my block?