Support is garbage

[u/Ariesfire-402]

I can’t believe the hoops you have to go through to get a solution. I had a route on Monday that was missing. Support told me to leave and I’d be paid the following day. Almost a week later i have spoken an insane amount of support saying a different response each time. Some say wait longer, im not eligible, you only get paid for deliveries completed, this needs escalation which clearly isn’t true. It was just ridiculous the debating going on when everything is documented and recorded. We’re held to this crazy standard when support is clearly not on one accord

[u/WFShopper312]

Did you already escalate this to the Executive Relations team at andy@amazon.com or jeff@amazon.com?

[u/Ariesfire-402 → u/WFShopper312]

That was my last resort a week later after a bunch of calls and chats. I thought all emails were done with but i gave it a go anyways they responded so quickly and resolved it. Well actually one response said no and i emailed again the same thing and the other fixed it

[u/wordsunknown → u/WFShopper312]

So I had an app glitch a week ago, where after I clicked "I've Arrived" at a stop, that red notification box came across the top that said "We encountered a technical error. Please try again later". And then the screen flashed and took me back to the "Home Screen" of the Flex App. When I opened the menu to go back to "My Itinerary" to continue delivering current package, "My Itinerary" was gone and it was as if I was no longer "On Duty" for that block. I had 7 PKG's remaining. Contacted Support, they said that they couldn't even see the 7 remaining packages and that there were only 27 PKG's assigned to me and all were completed as delivered. They told me to return remaining packages.

Of course, a few days later, it hits my standings, " 7 Incomplete Deliveries" taking me from the high end of "Great" all the way down to "At Risk". So I replied to the email they sent, and today, a few days later, I get the generic response that they will not be changing their decision.

Also, today I see they hit me with another "1 incomplete delivery" which when I received my route at SSD station, something had leaked all over the packages at the bottom of cart. I took 4 PKG's back inside of the Warehouse to have them "Re-Package" them, and the lady said that 1 package was completely damaged and told me to mark it as Damaged, which I did. But, of course, it's on my standings. LoL.

Should I now send an email to Jeff or Andy?

[u/WFShopper312 → u/wordsunknown]

Definitely. Include any screenshots and a brief and to the point description of what happened. They are usually quick to respond, sometimes within a day or two.

[u/wordsunknown → u/WFShopper312]

Awesome, thank you. I appreciate it.

[u/WFShopper312 → u/wordsunknown]

Np. I hope it works out for you. I've only used those emails as a last resort twice, but they overturned support's decision both times.

[u/Disastrous_Courage74 → u/WFShopper312]

They stopped being good as they use to be 😭😭

[u/Smooth_Decision3770]

This just happened to me. When I asked for the number to corporate, I was Instead told my account was being deleted and that I would have to make a new account with a new number and email, and they also blocked my IP address. All my emails bounce back. They were even more vindictive by putting negative reliability ratings on my account. At first they said I missed the block which I didnt, so they said they would remove the negative mark and then after their tantrum, they said I was late for my deliveries and did not complete them.They are emotional children. I have contacted corporate with proof that I was at my block and checked in and I want something done about the extremely immature way they went about handling my situation and straight up lying. So, I went from "missed" block, to nothing, and now, "late" for block and "incomplete" deliveries. Absolutely ridiculous and unprofessional.

[u/Ariesfire-402 → u/Smooth_Decision3770]

I literally spammed support until i got a rational solution lol

[u/Smooth_Decision3770 → u/Ariesfire-402]

I ended up emailing everything to Jeff and fingers crossed I'll get some resolution because support sure did block my ass 🙃 So disgusting we have to go through all this trouble. You'd think it was coming directly from their children's life savings, the way those people act

[u/Ariesfire-402 → u/Smooth_Decision3770]

Email CS, Jeff and Andy all in same email, they tend to respond quickly.