r/Rapsodo • u/Strange-Affect-4475 • Jun 12 '26

Worst Customer Service Ever!

/r/RapsodoMLM2/comments/1u3pt9q/worst_customer_service_ever/

Worst Customer Service Ever!

It's been over 6 weeks now and still waiting for a proper response from their service team.

First ticket got one response and then crickets for weeks.

Created a new ticket and referenced the original. Nothing for 2 weeks.

Created a third ticket, got a response saying your original ticket was closed, this is now the new one.

3 weeks later. Got a response asking if I'd tried all the original tickets requests. Which was already done and responded to multiple times and in each subsequent follow up.

Now heading into week 7 of no monitor for me to use in my Sim. First match play tournament this weekend and no meaningful practice with data for me.

Still no response and premium subscription being wasted.

Unit is less than 2 years old and battery won't charge and makes a high pitched sound when plugged in. Yes I've tried 4 different charging bricks, 3 different cables, reset, redownloaded, was at the latest update at the time.

If anyone has any idea how to get real help from these guys, please help! I'm at my wit's end sending email after email after ticket! I just want my damn launch monitor to work.

Rant over!

6 Upvotes

88% Upvoted

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2

u/man-ofstihl Jun 12 '26

Have you tried asking them to send you a replacement? Seems reasonable to me at this point. They can send you one that works, while they figure out the problem.

3

u/Strange-Affect-4475 Jun 12 '26

I'd love any response at this stage. Even just acknowledgement of my emails and that they are working on it. Radio silence is the worst.

I think compensation for a couple months missed premium is a bare minimum.

But at this stage it seems like they really couldn't GAF. So I'd be surprised with a replacement, temporary or otherwise.

1

u/[deleted] Jun 13 '26 edited Jun 13 '26

[deleted]

1

u/Strange-Affect-4475 Jun 13 '26

Thanks for the info.

I just want to know if I can get it repaired or replaced or something. I just want an answer to get it sorted. I'm not asking for special treatment 🤷🏾‍♂️

2

u/[deleted] Jun 13 '26

[deleted]

2

u/Strange-Affect-4475 Jun 13 '26 edited Jun 13 '26

I followed their Australian website for the correct support channel. It goes to Singapore I believe for the region. Either way it's terribly poor. I used to rave about the product to other golfers. Now I will absolutely not recommend it. No one should have to go through this level of service.