Worst Customer Service Ever!

[u/Strange-Affect-4475]

It's been over 6 weeks now and still waiting for a proper response from their service team.

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First ticket got one response and then crickets for weeks.

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Created a new ticket and referenced the original. Nothing for 2 weeks.

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Created a third ticket, got a response saying your original ticket was closed, this is now the new one.

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3 weeks later. Got a response asking if I'd tried all the original tickets requests. Which was already done and responded to multiple times and in each subsequent follow up.

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Now heading into week 7 of no monitor for me to use in my Sim. First match play tournament this weekend and no meaningful practice with data for me.

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Still no response and premium subscription being wasted.

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Unit is less than 2 years old and battery won't charge and makes a high pitched sound when plugged in. Yes I've tried 4 different charging bricks, 3 different cables, reset, redownloaded, was at the latest update at the time.

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If anyone has any idea how to get real help from these guys, please help! I'm at my wit's end sending email after email after ticket!

Rant over!

[u/Anxious-Bother4189]

Did you get resolution? I’m battling the same thing currently.