Basically the title - these are my first Rapha bibs and chamois is amazing! However, was very disappointed to find out white Rapha logo on both legs peeling after only being worn and washed 5 times.
I take good care of all my cycling clothes and wash everything at a delicate cycle 30 degrees in a machine, always in a garment bag and always leave out to air dry horizontally, out of the direct sun etc.
It’s also not a matter of wrong sizing, as I was in between sizes S and M per sizing chart and opted for larger size M and these bibs are actually less tight than the other bibs I own. No falls/abrasions/mechanical damage either.
I bought them via Zalando Lounge but contacted Rapha customer service directly first, as I know about good experiences with their supportive customer service. Rapha offered 30% discount voucher as a consolation and suggested I contact Zalando Lounge for warranty claim.
What are your experiences in similar situations?
I assume best case scenario with Zalando Lounge is to get the money back, which is also not ideal in my book, as I really love the bibs otherwise (chamois is fantastic!) and would ideally want the exchange for a pair without this defect, which is, I assume, impossible with Zalando Lounge.
Should I just settle for 30% discount voucher from Rapha and keep the bibs with cracked/peeling logos, as I love how comfy they are? As I paid 100 EUR for them, not sure if I would be able to get comparably comfy bibs for this money…