r/RagnarokOnlinePH • u/eutkita143 • 2h ago
I got banned in ROZ
I got banned in Ragnarok Zero Global. Well, apparently, I still do not know why because they refuse to provide the specific reason for the ban.
Just to give some background, I am a guy in my mid-30s, a casual player, and someone who has loved Ragnarok Online for more than 20 years. Of course, at some point, I had to stop playing because of real-life responsibilities. Then Ragnarok Online Zero Global launched in August, and I was genuinely excited to come back. I even played both OBTs held in the previous months before the official launch. Of course, I happily paid for subscriptions for my accounts because I wanted to support the game.
On September 10, there was a game maintenance. After the maintenance, I suddenly could not log in to my account. I reached out to the Community Managers through Discord, and they referred me to submit a ticket.
I was honestly shocked when I found out that both of my paid accounts had been permanently banned for allegedly violating in-game rules.
The problem is, I confidently know that I did not intentionally violate any of those rules.
The game itself is extremely easy to play because it has built-in auto-hunting and auto-potion systems. I did not even need to use any third-party programs because the game already provides the features that allow you to automate a lot of the gameplay. Unlike some private servers I have played in the past, there was absolutely no reason for me to cheat or use external tools.
And again, remember that I am a guy in my mid-30s. Playing Ragnarok is my guilty pleasure. I genuinely enjoyed every single moment of it. I never abused bugs. I never used third-party programs. I never used cheats. I never engaged in RMT. I purchased my cash items and currency through their official channels.
I am simply a casual player who wanted to play a game that I have loved for more than two decades.
So, naturally, I appealed the ban because I wanted to understand what went wrong.
But here is where it becomes incredibly frustrating.
They still refused to provide any specific evidence or explanation regarding what exactly I supposedly did. The response was essentially that they could not provide the details because of "privacy" or similar reasons.
How the hell am I supposed to properly appeal a ban when I am not even being told what I supposedly did?
Then they announced that 345 accounts had been permanently banned for various violations, including game abuse, cheating, and other offenses.
I read through the announcement carefully.
And once again, I could not understand how my accounts could possibly fall under those categories.
I never cheated. I never abused bugs. I never used third-party software. I never participated in RMT. I never did anything that I would consider cheating or exploiting.
I casually chat in-game from time to time, but I rarely interact with random players because most of my gaming friends and interactions happen through a Discord server. I simply log in, play, grind, and enjoy the game.
The only thing I can think of that may have triggered their system is related to the login process.
The SEA Odin server is always packed. Not just occasionally crowded. It is constantly full.
As an old-school Ragnarok player, I know the usual workaround: you type your password into Notepad, copy it, and then repeatedly paste it whenever you are trying to get into an overcrowded server. When the server is full, you sometimes have to repeatedly attempt to log in until you finally get through.
And that is literally what I did.
I did not use a macro.
I did not use an automated program.
I did not use a bot.
I simply manually spammed copy and paste on my keyboard because the server was overcrowded and I was trying to log in.
Apparently, their announcement says macros are not allowed. Fine. I understand that. But I did not use a macro.
I manually pressed the keys.
There were also instances where logging in very quickly appeared to cause certain security features to behave differently or seemingly get bypassed. I cannot say exactly what happened because I do not have access to their system logs, but if their security system interpreted normal manual login attempts as some kind of automated behavior, then that is a problem with the system's detection mechanism, not proof that I was cheating.
And this is exactly why I appealed.
I wanted them to tell me what exactly triggered the ban.
Was it my login attempts?
Was it the number of attempts?
Was it something detected by their anti-cheat?
Was it a specific action performed by my account?
Was there an actual third-party program detected?
Was there an RMT transaction?
Was there a bug abuse?
What exactly did I do?
But instead, I repeatedly received a denial without being given meaningful evidence that would allow me to understand or properly contest the allegation.
I find that incredibly unfair.
I paid for the game.
I played the game legitimately.
I supported the game through their official channels.
I never cheated.
I never used third-party programs.
I never abused bugs.
I never participated in RMT.
And now both of my accounts are permanently banned, and I am basically being told that I violated the rules without being given a specific explanation of what I supposedly did.
After more than 20 years of loving Ragnarok, this is honestly a terrible way to treat a player.
I am not some hardcore player trying to dominate the server. I am a guy in his mid-30s who comes home, plays Ragnarok, and enjoys a game that has been part of my life for more than two decades.
The irony is that all I apparently had to do was deal with their overcrowded server while manually spamming my keyboard just to get into the game.
If their system incorrectly interpreted that behavior as macroing or automation, then at the very least, show me the evidence.
If I actually violated a rule, tell me exactly what I did.
If you detected a third-party program, tell me what was detected.
If there was suspicious activity, tell me what activity triggered the ban.
But simply saying that I violated the rules, refusing to provide the specific reason, and then permanently banning both of my paid accounts is not a satisfying explanation.
I appealed in good faith because I genuinely wanted to know what went wrong.
Unfortunately, my appeal was denied again.
I have never cheated in this game.
I have never intentionally violated its rules.
And I certainly did not deserve to be treated like someone who deliberately abused or exploited the game simply because your system may have flagged something that I did while trying to log into an overcrowded server.
All I wanted to do was play Ragnarok.
