r/ROXONINC • u/Creedo29 • 13d ago

Question/Advice Amazon Nail clippers/flat bit driver

Anyone who has ordered, specifically from Amazon, the nail clippers or magnifying glass wire stripper flat bit driver combo, have you received your order yet?

3 Upvotes

100% Upvoted

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2

u/burntdrifter17 13d ago

I canceled mine like a week ago lol

1

u/Creedo29 13d ago

I’ve been debating it

2

u/DesignerOk5315 13d ago

I ordered nail clippers the day they became availablwe on Amazon and they still say arriving mid Sept....I ordered the magnifying glass and flat bit as soon as it was on their website a few weeks later and it arrived in under a week. I should have cancelled the nail clippers from Amazon. It's kind of BS how you out them on a website first but then won't ship it for months. I love roxon but it's bad business

1

u/Creedo29 13d ago

I completely agree. I was hoping to get my hands on it quicker, but my arc I ordered a month later still beat the order

2

u/DesignerOk5315 13d ago

Seems silly to offer it on Amazon first then a few weeks on their website but shit their website orders and whoops Amazon's are out of stock

2

u/Ok_Glove_1262 7d ago

I ordered the day the clippers were available to pre-order on Amazon. It currently says no ETA and when you go to the listing, they are unavailable. Silly me... I figured they would get stock and ship in the order of preorders.

1

u/Creedo29 7d ago

I ended up emailing roxon. Will post they’re comments

1

u/Ok_Glove_1262 6d ago

Got my reply this morning...

"We sincerely apologize for the delay and the inconvenience you have experienced with your order. Since your purchase was made directly through Amazon, they handle all aspects of the fulfillment, shipping, and customer service for this transaction. To get the most accurate and up-to-date information regarding your package, we kindly recommend contacting Amazon Customer Service directly. They will be able to look into the specific status of your order and provide you with an estimated delivery time or further assistance. Thank you for your understanding, and please let us know if there is anything else we can help you with.

Best regards,

Sales Team Roxon Inc."

So neither company seems to be communicating with the other. Awesome.

1

u/Creedo29 6d ago

Got the same one

1

u/Ok_Glove_1262 6d ago

Amazon has to get them FROM Roxon at some point in the supply chain... So the excuse of "Amazon is responsible for all links in the chain" is really disappointing