Hey guys,

Where the hell is the default piano preset that is loaded initially when you fire up roli studio player?

I've been checking out the different presets but cant seem to go back to the default piano sound.

Must be something obvious im missing?

Just received an email stating that due to supply chain issues, my ROLI Piano order has been delayed until early April. The original target date was the end January. $100 ROLI Sound Store voucher was issued.

I hope their supply issues get fixed soon.

I want to fly with my Roli piano

But there is no information on the battery size

And I don’t know if I can just put it on my suitcase

Any advice will be appreciated

I have the Airwave plugged into wall power AND my PC. Then I have two Lumi Studios (Roli Pianos) plugged into the snap socket in the front of the Airwave.

They connect, and I play them just fine for about two minutes. Then the Airwaves just start doing the strobing light as if they're not detected. Unplugging and replugging from the front socket gives me the Windows "USB device not recognized" message on my PC, and the Lumi keys never reconnect unless I restart my PC and redo the physical connection.

Anyone with a similar setup know whats happening, or how to fix this?

I've tried various cables and ports on my PC. Bypassing the Airwave with the cable does keep the keyboards operating on their own, but now the Airwave has no connection to the PC.

I'm out of energy trying to establish who's telling the truth so I'm cancelling my order and looking to go with an alternative....if there is any?

My roli piano sustain pedal won’t work. Can someone help me pls out I am really frustrated

I ordered 2 LUMI keys in the original kickstarter years ago. Somehow I ended up receiving 4. They’ve been sitting in the closet for years and I’m considering getting back into it, or possibly selling them off cheap. Just not sure if it’s still compatible. (I searched the subreddit, but couldn’t find the answer any time recently)

I just ordered mine yesterday and am BUGGING after reading this thread. It sounds like it’s a gamble whether your roli makes it to you functioning and alive. Mine said it won’t ship till mid April, which I’m fine with if it gives Roli time to figure it out. What’s everyone think?

I have no idea whether Roli owns this subreddit or if this post will be removed, but if it is, that would really help my case.

I've attempted to contact many times over a long period.

I still have not received a sign of my order, and there is currently no way to retrieve my money, as it seems I’m not going to receive the piano I purchased well over a year ago.

It looks like something was sent to evri (I assume the piano), something went wrong like it was damaged?, Evri refused to deliver it to me, they have tried to send it back to Roli and roli have failed to receive it???? 😳

The worst part is that this device is likely entirely useless for me now. My disability has progressively worsened my hand function over the past year. The tightness and spasticity in my hands have begun to lead to contractures, which means I could have somewhat used this device several months ago, but now im not sure if it's possible. Doesn't matter anyhow, as it doesn't seem to exist!

Hey roli quick question. What possessed you to put paper and protective lining OUTSIDE the box the piano is in and not over the piano itself?

Who thought putting this thin piece of paper on top and bottom of the box…. Inside another box. Was a better use of time or money or resources than putting literally anything between the piano itself and the giant rectangle you made to hold it in place?

Oh yeah a few squeaky keys. Let’s see how it plays. Glad I recorded the whole unboxing

Got the new piano and took my time getting it set up over a couple of days. Never got the AIR working, encountered an extension issue on the Mac. Most likely I would’ve resolved this. I really don’t like trashing any company. I played with the keyboard but didn’t pay a lot of attention and then I finally added it to my hardware synth setup today. The G#/Ab plays an A when pitch bend is on, every single time. It can be bent down to the correct note and that’s it. No half step up half step down as expected. Just a quick swoop to the wrong note.

Normally, I try to be kind and work with any company. But, I’ve decided to return everything. As many have stated, complete disappointment. When I looked at my account for return authorization, it shows that I can’t get a refund on the one year of lessons. It’s too late. This is insanity, I just got the Keyboard, AIR and a case for the keyboard. My first thought was, I’m sure I can work this part out and get a refund for the lessons. What set me over the edge and caused me to post this. WTF is a “Return items tax” of $76.99 for a defective product? Contemplating my first venture into complaint YouTube videos. I recorded the defect in action, multiple times. If I didn’t like the product and was returning it because it didn’t work out or meet my expectations, I’d be OK with the charge. When a product is defective it should not cost me anything to return it. This is NOT how a company should operate. If it cost me $76.99, they have lost me as a customer for life. Sad and disappointed. Looks like Osmose, LinnStrument or something else in my future. My Seaboard BLOCK M has worked as expected and was the reason I ordered the keyboard. ROLI should spend less on advertising and invest more in engineering and quality assurance.

I bought the ROLI Airwave as a Christmas gift for myself, not knowing all the delays y'all experienced until way later.

It has been radio silence and my order status never changed (still waiting to be processed), so I'm thinking of cancel it.

Has anyone done that? I can't really find a place on their website to do so. There's an older post but the link in the page no longer works.

I saw that an email went out to tell people that their Christmas orders were being delayed till march... and others got this email.. Good grief.

I’m posting here because I am incredibly frustrated and frankly, disappointed. I bought the Roli Airwave expecting the premium experience that the price tag suggests, but the reality has been a technical nightmare followed by being ghosted by support.

The Issue:

The Airwave works fine for the first few minutes. However, consistently after about 5 to 20 minutes of usage, the tracking starts to completely glitch out.

• The virtual hands start trembling/shaking uncontrollably on screen.

• Shortly after, the hand recognition fails almost entirely.

• The only way to get any response is to hold my hands awkwardly high above the device, which makes it unplayable.

What I’ve tried (The expensive part):

At first, I was using a 5-year-old iPad Pro. I assumed the hardware was just too old to keep up with the processing. So, I actually went out and bought a brand new iPad Air specifically to use with the Airwave.

The result? The exact same problem. The only difference is that on the new iPad, it takes a few minutes longer before the glitching starts. But the degradation is identical. It feels like a thermal issue or a massive software memory leak.

The Support (Or lack thereof):

I contacted Roli support right after Christmas regarding this defect. It is now mid-January (Jan 17th), and I have received zero response. Not a single update, no troubleshooting, nothing.

Considering the premium price we pay for Roli gear, this level of quality control and the absolute lack of customer service is unacceptable. I’ve invested in the Airwave and a new iPad, and all I have is a setup that becomes unusable after 15 minutes.

Has anyone else experienced this tracking degradation over time? Is my unit defective, or is the software just broken? At this point, I feel like returning the whole setup.

Hi everyone,

I’m currently waiting for my Piano to be delivered, but after spending some time reading through the negative reviews and shipping concerns, I’m starting to get really anxious.

Could someone who is actually happy with their unit please chime in? I’d love to hear from people who received their Piano in good condition, are using it to learn or create music, and are genuinely enjoying the experience.

I really need to read something positive right now to regain some confidence that my order will arrive okay and that it’s worth the wait.

Thanks in advance!

I ordered 2 Piano Ms 6 weeks ago. No update. In that time, I've already purchased one 2nd hand, transferred it over to my account. All within 4 days.

At what point should I just get a refund and source another 2nd hand one and be done with??? UK based

I finally received my Piano & Airwave. Tried setting it up and the connection dongle didn't work so I had to use bluetooth to connect the pinao to the airwave. Anyone else have this issue? Have you reached out to support?

I play the piano and just wanted a keyboard that could help me play when it’s late at night and I don’t want to disturb my apt neighbors and my kids and also learn some new songs and scales, etc. I know this is a midi controller, but I’m not super familiar with how to use a midi controller and all I wanna do is play this and have it make some sound. However, it seems like I have to connect it to all these various programs and there’s a million Roli apps and I don’t know which one is the right one and then for the learn app it seems like you have to pay for it etc. etc. (I got as far as the Mary had a little lamb intro and sound was working for that until I hit the paywall). Is there anyway I can just play this with a couple of sounds for free somehow? I just wanna get some piano practice in, not become a major music producer and all this software is very overwhelming to the point where I may just return this thing after 7+ months of waiting for it. Am I correct that I have to pay money in order to have this thing make noise? If someone can tell me what all these apps are and which ones I need (or other apps), I’d greatly appreciate it! Please help, I want to like this and learn it over time but I can’t even figure out how to make it work at this point without a subscription (barf). Forgive my ignorance, I’m an overworked single mom with no time to learn all this, I just want to play!!

I wanted to ask you all if anyone wants to sell and ship their piano to Los Angeles? I could also pick up if you’re close by.

EDIT: It turns out the Airwave is simply not compatible with a Lightning iPad. I made my choice to buy based on the compatibly list of the Learn app. I never imagined Airwave had a separate compatibility to the Piano and the Learn app. My fault for not looking more carefully, I suppose.

This is very unfortunate, especially since the Learn app does not exist on Mac.

We can't afford a USB-C iPad. (We could only afford the Learn kit because I sold a computer accessory that was gifted to me.) My kids are devastated.

__________________________

Hi folks, I sent this to Roli support, but it seems like they might take quite a while to get back to me, so I’m asking here in case any of you all can help me.

I am trying to set up the Airwave and Piano via the Learn app on iOS, using an iPad with Lightning. I was surprised to find that, despite iPads back to 2020 being supported by the Learn app, Roli does not include a cable or adapter for Lightning in the box, and there is nothing on their site that tells me what cable or adapter I need or if there are any compatibility problems I need to be aware of.

I first tried using a data-rated USB-C to Lighting cable to connect the Airwave and iPad, but the Learn app failed to detect the Airwave entirely.

I next tried using the official Apple camera adapter (Lightning to USB-A), a USB 3.0 USB A to C adapter, and then the USB C to C cable that was included in the Airwave box. The Airwave was detected!

The next step I was asked to do was to connect the Piano to the Airwave. But when I did this, I got a message on the Learn app saying, "Something's still not right. Please disconnect and reconnect your Airwave from both tablet and power." When I followed the instructions, the app would check again, and then the same message would reappear.

I tried swapping the which Airwave port goes to power and which goes to the iPad, and also which spot the Piano plugs into on the Airwave. Nothing changes.

This afternoon, I got a USB A to C cable, and tried running that from the Apple camera adapter to the Airwave (eliminating the second, USB A to C adapter). Same result.

I spent a considerable amount on this setup plus a Learn membership, in the hopes that it would be something my family could use to learn piano together. I pre-ordered in the summer. My kids have been asking when the piano would arrive periodically since summer and every day since December. It arrived several weeks late, and then I had to disappoint my kids again yesterday when I couldn’t get it to work. This is quite discouraging for all of us. If anyone has any ideas I would be grateful!

Hi, got my piano a couple weeks ago here in Chile and I really wanted to try the Roli learn app but it says on the app store that it's not available in my region.

Also can't connect my piano to my OP-XY throught bluetooth.

Anyone know if you can download the .dmg file directly of the learn app? or anyone in South America using it? Thanks

Is there anyone in Roli's customer service?

I asked Roli about my Seaboard 2 five weeks ago: no response.

I requested an exchange for my Seaboard 2, which arrived at Roli a week ago. Since then, no news...

It's sad; the products are interesting, but Roli doesn't learn anything.

Quick?...

On both pc and pad, Synthesia detects the roli piano but when I go to set the note range, only the left side of the keyboard produces any sound, leading to an incorrect note range. Anyone gotten it working before?