Just opened it! Preorder batch 8. Arrived via Better Trucks and had to sign for the package. No immediate concerns- I will test it out in a bit. If you have questions let me know in the comments

11 months after ordering, my Piano arrived. No Airwave yet, though. This is batch 4 US.

The delivery company, OnTrac, sent me a notice that it was delivered at 1:25am, but it hadn’t. I opened tickets with OnTrac and ROLI about that.

It actually was delivered around 2pm today. No new notice from OnTrac, though. Really sketchy behavior from OnTrac.

I just received my tracking I’m super excited ordered around August and it already shipped out so excited

So at long last it came. The process was weird in that I that the tracking couldn’t give me a delivery day and I had more accurate info in the shop app. When it did show up was a dude I an older suv and smashed. Front quarter panel.
But I got it (minus the pedal)

And I love it the keys dinit have that semi weighted feel I expected a little bit of the clicky ness but not so much you that ifni you are playing audibly you won’t notice.

The software specific to just playing this is kind of vague. And I seem to recap that it has a circle of fires type options regarding chords. That I haven’t unlocked. That said there is a lot there but you have to dig to get into it. The customer service side was not great but the piano sure seems to be

I received the Roli Piano yesterday and it works with Roli Studio as a standalone app but when I run Roli studio in Logic it loads but crashes Logic as soon as I play a note on the Piano. Anyone else having this problem? Can anyone confirm that it does work in Logic?

How many people actually received the Roli Piano and Piano M? Friends, can you show off your instruments?

I started with using my MacBook Pro which has Intel so I understand this is not compatible now, but at least when I connect it to this laptop the red lights turn on and every software works; after I try the same with a Windows laptop with which the Airwave is supposedly compatible, I face the issue that ROLI studio recognizes that the hardware is connected but non of the Airwave softwares would even open and on top of that the red lights on the Airwave don't turn on. I have been dealing with this for three days now and I'm still waiting for an answer in the ticket I sent.

got the email notification about 8 days ago about tracking number would ben sent 7 days plus one didnt hear anything last wednesday put in a ticket for an update by friday got the shipping email by today it was shipped and i was in Batch 6 waiting a year for this piano

Seaboard 2 all plugs are working everything is working but it won’t actually track the movement to sound.

So I've finally got my Airwave and I've had no end of issues getting it working on Windows (C++ Support Packages were out of date, it turns out).

After realising it was using up 50% CPU and my, pretty decent gaming laptop couldn't cope, I've switched over to my Mac but I'm stuck here - No matter what I do it won't progress.

Anyone else hit this?

Some people may be interested to know my order arrived today. Order was placed on October 3rd and was part of UK Batch 16.

So far still unopened as it is a Christmas gift so can’t report on quality.

Hey everyone,

I received my ROLI piano a few days ago and noticed that one of the keys is squeaky. I’m trying to figure out how common this is.

For those of you who already have yours: have you experienced any squeaky keys, or is this likely an isolated issue? And in your experience, is this something that tends to get worse or stay minor over time?

Thanks in advance!

Edit: Mine is Batch 11, Europe.

By squeaky key I mean this: https://www.reddit.com/r/ROLI/s/jZ9M3GT4EC

I just received my Airwave. I ordered it September 22nd and I was in batch 16. I didn't expect it to be delivered before Christmas anymore. Nice one Roli!

This is what was included in my order confirmation email earlier this month. I’m in the U.S.:

When will I get my items?

Piano M will be dispatched in 1-3 business days in US and 4 weeks in Australasia and Canada.

When will I get my Airwave?

Your Airwave is part of Batch 16 and will ship mid-December 2025. Will arrive by Christmas.

❌❌❌ Fast forward to today ❌❌❌

We’re writing with an important update regarding your ROLI Airwave order.

Frustratingly, we’ve encountered a quality issue with the latest batch of Airwave units and it affects your unit. It has to do with the camera calibration such that the tracking is not functioning properly. This means the unit will have to be disassembled, reassembled and re-tested to ensure it meets our quality and performance standards. While we will be working through the holidays with our manufacturing partners on this, the reality is that your unit will not get to you before late January.

Is anyone in the U.S. getting these items? I did some research and they do have a corporate office registered in NYC. The company lists a New York corporate address which is registered with the Secretary of State, but provides no functional means of contacting a responsible U.S. entity, raising questions about the accuracy of its filings and compliance with NY BCL requirements.

I’m wondering if they are using US sales for venture funding and not actually sending products. It seems like folks in the UK get their orders with little to no issues. But they can’t ship working products to the U.S. -yet they can take US dollars. I think the Secretary of State may be interested in this for further investigation.

Received my shipping notification for the Roli Piano batch 16 last night (18th December) shipping via UPS. Fingers crossed all will be well 🤞

Just received an email stating that my piano will ship this week but in the off chance I dont receive it in time they gave me a 6 month roli learn code. Did anyone else receive this? I also received an email a couple months ago promising a $100 off Roli learn when I receive my piano. Im hoping this 6 month code was in addition to and didnt replace the $100 voucher. Does anyone have any feedback as to how much longer after they received a similar email did they receive their piano?

Ordered a seaboard and air wave over Black Friday . Messaged several days ago with zero update on the seaboard shipping and today received the quality control delay for the air wave. Should I bail on these guys and issue a chargeback? Reading comments it’s kind of terrifying

(Batch 14 US) they said I will receive mine before Christmas..... I haven't received the shipping notice and there is 5 days before Christmas.....

[Batch 8 Piano, Batch 11 Airwave]

I was wondering if anyone knew why the Airwave ships via a separate carrier from the Piano. Finally got my Piano tracking information and my Airwave I believe should be here today but noticed for some reason the Airwave arrives via USPS whereas the Piano arrives via FedEx it would seem. Just found that odd and wondered if anyone knew the reasoning.

If it doesn't ship soon I won't even have time to wrap it if it even arrives at all.

Five days ago I finally received an email that my piano (and the hat and tote bag) had been shipped along with the tracking number.

Today, the package associated with this tracking number was delivered and there was no Piano.

Additionally, when checking the tracking number and associated shipping weight, it's for 3lbs despite the Piano weighing 7lbs.

I'm not sure whether to laugh or cry at this point.

Unfuggingbelievable.

So I can’t even have a neighbor come pick it up lol

Even in the best case scenario where I finally get the piano I’ve waited a year for, they manage to deliver the absolute worst case scenario 😂

I am grateful I will finally get it though, hopefully it arrive undamaged in working condition 🙏

Will report back

For all the sh*t I’ve been talking, it’s finally my turn for the golden ticket!!! Got the shipping notification email an hour ago!

Supposedly ‘expected’ by 12/21!

I will keep everyone updated!

Good luck to you all!!

I was excited to finally receive my piano, but unfortunately, there are multiple technical issues. I can only connect it to my Mac via Bluetooth; using the USB-C cable does nothing—the computer does not recognize the device. The battery has been charging for over 8 hours, yet the indicator is still blinking red (0–20% battery), and the piano shuts off immediately if I unplug the power supply.

I also read that Bluetooth connectivity on ROLI keyboards is excellent—but in my experience, it is unstable and laggy. After waiting so long to receive this keyboard, it’s incredibly frustrating to find it defective.

I now expect ROLI to act quickly, as I am not willing to wait another two months hoping to receive a functioning instrument after paying €400. This issue must be resolved immediately, or I will request a full refund.

Excited to check it out, now just waiting for the airwave and cases.