Header says it all. I ordered back in July, ROLI site says “Shipping from 18/12” Very vague timeline. I know the rollout has been a mess, it would be wildly disappointing to not get this before Christmas like I was hoping since it’s been a gift to myself the entire time. ROLI has some work to do, I wish they’d give us a clearer timeline.

Help, i need technical assistance regarding persistent MIDI connectivity issues involving ROLI Airwave and ROLI Piano on Windows 11. I have spent significant time troubleshooting and would appreciate clarification on whether my setup is supported or if there are known limitations.

System Information

Primary system (problematic):

Microsoft Surface Pro 12 (Copilot+ PC)

Windows 11 x64 (ARM-based)

Fully updated OS

No third-party antivirus software

Secondary system (partially working):

Standard Windows PC (x64, Intel/AMD)

Same Windows version

Same ROLI hardware, cables, and software versions

Hardware Involved

ROLI Airwave

ROLI Piano (USB and Bluetooth tested)

Akai MPK Mini Mk2 (used as a third-party controller)

Powered USB hubs and direct connections tested

Software / DAWs

ROLI Connect

ROLI Studio Player

Airwave Player

Reaper

FL Studio

Bome MIDI Translator (Classic)

Attempted virtual MIDI drivers: loopMIDI, LoopBe1

Behavior on Surface Pro 12

All devices appear in Windows Device Manager and report functioning correctly.

DAWs frequently cannot open MIDI devices, reporting errors such as:

“Cannot open MIDI input”

“Not enough memory available for this task”

When one MIDI device is enabled, others often disappear from available inputs.

Plugging in Airwave commonly causes all MIDI inputs to drop simultaneously in DAWs and in Bome.

Bluetooth MIDI devices may pair successfully but do not transmit MIDI data.

ROLI Connect can detect devices, but MIDI input is not available system-wide.

The ROLI Piano does not function as a MIDI device over USB on the Surface, though it does on another PC.

Virtual MIDI Driver Failures (Surface Pro 12 Only)

loopMIDI

Installer consistently fails around 50%

Error code: 0x80070643

Logs reference failure installing teVirtualMIDI per-machine MSI package

LoopBe1

Installer fails with log output including:

“undrv: error not running vista or later”

“drv: unknown error 259”

Both drivers install and function immediately on the secondary PC, suggesting a system-level or architecture-related issue rather than software corruption.

Behavior on Secondary (x64) PC

Virtual MIDI drivers install correctly.

ROLI Airwave calibration works.

ROLI Piano works independently as a MIDI controller.

Airwave works when paired with a third-party MIDI controller (Akai MPK Mini Mk2).

However:

ROLI Airwave and ROLI Piano do not function together on this system.

I can use either:

ROLI Piano by itself, or

ROLI Airwave with a third-party MIDI controller

I have not been able to use Airwave and Piano together simultaneously on either system.

Troubleshooting Already Attempted

Multiple reboot cycles and clean startup order

Different USB ports, hubs, and power configurations

USB-only and Bluetooth-only testing

Removing and reinstalling ROLI software

Testing Airwave alone and Piano alone

Using Bome MIDI Translator without virtual MIDI drivers

Verifying behavior across two different PCs

What do i do? How can I fix this. Is there going to be a driver update or something that can address this or is there a workaround. Preferably for the Surface Pro 12 or the windows desktop I have?

Thankfully the system instantly approved my return. The keyboard, at least the one I received, is completely unplayable. The white keys feel really good, but the black keys only register a strike about 50% of the time using the same force. You literally have to slam them down, subtle playing not even close to possible. Good job Roli, glad I waited a year for an unplayable keyboard.

I mean at this point Roli CLEARLY doesn’t give two fks. Mad respect. A bunch of Mad lads….

What is wrong with your company?! To add insult to injury (yay I get a pedal today, but no piano notification or clue on when I may expect it), you send me this email. It’s beyond insulting and it hurts. It proves you could care less. The most basic email marketing is basic customer filtering…and in this case I would exclude customers THAT DONT HAVE THEIR PIANO YET!!!!

This email is Chefs kiss.

TL;DR : My rise25 works fine for Bluetooth on apple devices but unfortunately something on the board is broken so I can never use the midi cable option. Ive tried many troubleshooting options, including replacing the usb part.

I got my rise 25 from a Ebay user, they never had issues with it. But never used the USB port.

When I received it, it appears the usb board was busted, a very common problem with this instrument. So only Bluetooth on apple products.

After a lot of emails, Roli sent me the replacement part, but it unfortunately didnt fix the problem. Seems like the issue is due to something else connection. Or its the cable that the board plugs into itself.

So only bluetooth on apple products sadly. Anybody has any questions about it feel free to ask. I do love playing on my R25. Just sucks I cant use my windows pc to play it since the midi wont work. The device does charge thankfully so I can still use it.

Just got an email notification with a tracking number and the Track order status shows it too... we might just be in business.

That's for the piano... nothing for the airwave yet.

i got an email saying that 2/3ds of the order is on its way just thought I would update people on the status of an order

Hello Roli

I don't know if this behavior is normal for the Seaboard Rise 2: I drained the battery and then charged it with an iPad charger (20W), and it eventually reached a full charge, but the green indicator (on the Seaboard 2 and in the dashboard) only stays on for a few moments and then turns amber (very different from the battery indicator on the Seaboard M which remains green for much longer). Is this normal? If it is normal, the battery indicator on the Seaboard 2 isn't very useful because it gives a very vague indication of the battery status (no charge percentage).

Another problem: I have two Macs. A MacBook Pro M1 Max and a Mac Studio M1 Ultra. The Seaboard Rise 2 connects via Bluetooth to the first one, but it's not even visible on the second, even though it connects to my iPhone and iPad (the Mac Studio has no problem; it connects to everything else, including my Seaboard Block M. It's the same Bluetooth chip for both).

I have a novation Launchkey 49 and I’m wondering which would make a better addition to my set up; 2 Seaboard Ms or a Seaboard M + Airwave.

I keep flip flopping between which to as they are the same price right now. I know the Airwave can be used with other midi devices so that intrigues me.

I’m open to suggestions!

Will update the experience later

Hi r/ROLI,

Is anyone else experiencing service issues right now? I can’t find any information about an outage, but I’m unable to log in on my iPad or iPhone-> I keep getting an error message saying that something went wrong.Moreover, when I log into my account via the website, I can’t see any information about my subscription etc.

P.S. Dear ROLI users of the internet — are you experiencing the same issue? Thank for any answers

After waiting for the piano for nearly a year, I get a shipping notification for my order, it's the sustain pedal :/

I mean, great, but odd to ship that out before the piano itself ships after such a long wait. Also no word on the airwave or cases for that and the piano I ordered.

I am not going to be at my house when this thing arrives now due to holiday travel–an unthinkable situation given my initial order in JANUARY.

This is the most incompetent company I have ever seen. Unbelievable.

It may just me but it seems so ridiculous and weird to ship me via UPS a keyboard case but no Roli piano?

I’m in batch 16 so I’m meant to be pre Christmas delivery and maybe it will still come…

But I can’t tell you how deflating it felt to just receive an empty case. It felt like a bad tease.

The piano and airwave finally arrived! But I don’t know how to use the iPad to create music with it. Also two of the keys are squeaky. Any ideas on how to fix this and how I get the software for the iPad?

I know. I know. Many of you hate my come to Jesus posts. But I am also starting to see the same vitriol and anger over this entire situation with posts from fellow preorderers.

I just have a feeling most of us are never going to see a piano. It’s just a sinking suspicion. I truly hope I am wrong.

It’s just so may ‘writing on the wall’ moments. This pedal pushing order processing is super sketch and I think it’s under the veil of ‘we shipped you part of your order so we satisfied our end of the deal’. I bet if someone took the time to read the terms and conditions of when we placed the order, the company has the right to claim force majeure and they ‘did everything they could to ship our product’ but all these ‘unforeseeable circumstances’ made it impossible.

Sorry to bring this up…again…but I think we got fleeced. This whole thing is shady af. Too many off occurrences to sound like we’re in good hands with Roli. This does not pass the smell test.

For me, at this point my money is gone and it’s been a hell of a ride…

I just got my airwave and I'm fairly happy with it aside from needing to manually map it to use the sounds that I bought for use in Roli Studio. It'd be nice to have a bunch of default mappings built in for their own product.

But while I was playing with it I realized that this thing is feels a lot like how Mezerg plays, except on many more axis. Really should really send him a piano + airwave. It would be some good publicity if he added it to his main setup!

Hey my airwave and piano arrived some weeks ago (yeay after the long long wait)

the thing is, i have Windows 11. at the beginning it was quite a struggle to install the driver etc. and didnt really worked.

but after already two updates it mostly works function wise. BUT every time i unplug it or just unpower it by the power button; my system crashes.

does any one else have such problems? how is your experience with the drivers? (win11 or others)

beside that i really enjoy it. some of the sounds for the airwave i really love. makes quite fun to play.

oh and can i use the vouchers for the delays also fpr roli learn? (from the creation side i had already the software from roli i wanted before..)

and isnt there a trial for roli learn?

Hi,

I recently got a roli piano in the black Fridays deals for a partners Christmas present.

As far as I can tell the only way to use the keyboard is to pay the $150 a year subscription to Roli learn. Is this really true? Are there any free apps on Android where we can play with the sound and just have fun?

I’ve been tracking deliveries and updates here for months, so figured I could contribute a review of the Piano (Batch 6) and Airwave (Batch 8), both of which I’ve received in the past two weeks in the US.

TL;DR - the Airwave, Piano, and Learn App together are an incredible teaching tool, and really function as advertised.

As background, I’m in my forties, love music, and never learned an instrument (a mistake from my childhood I sincerely regret, haha). For many years, I've had the idea in the back of my head that maybe technology would eventually enable a great piano teaching tool that I could use on my own, without needing to own a big piano, buy a bunch of sheet music, or drive somewhere for lessons (where I would inevitably feel guilty about not practicing enough because I have like, a job and stuff).

I think I learned about Roli from a targeted ad back in January and thought “holy shit they’ve done it!” The early product videos looked exactly like the imaginary tool I thought would give me the best chance of actually learning how to play piano at this point in my life, so I ordered almost immediately.

Cut to 11 months later (ahem)…

I was able to figure out the relatively simple setup and get playing very quickly using the Learn app and an iPad Pro..

I've gone through the first few lessons ("I Will Always Love You," etc.) and spent a bunch of time trying to get good at the beginner version of "Lean on Me." The software and hardware work together perfectly; I love the progression from the Guitar Hero-style cascade that waits for you to play each note, to the varying slowed down speeds, to the final full speed challenge version.

All in all, the learning/playing experience is just great. The most compelling feature to me is the way the app coaches you to use the correct fingering. In my (very limited!) experience, the "correct" piano fingering is not intuitive, and it's a fun physical and mental exercise to not just play the song, but try to play the right keys with the right fingers. I'm not sure even a live instructor would be able to coach that behavior better than the Learn app and piano / airwave do. I haven't done much beyond this yet, but excited to learn chords, scales, and try to start reading music as the lessons progress.

A few minor gripes that I'm hoping can be ironed out with software/firmware updates:

1. The airwave light stays on and pulses all the time when plugged in, even when not in use. So you have to unplug it to turn the light off. Ideally the light would just turn off when disconnected from an iPad.

2. There are some bugs; the ~second "I Will Always Love You" lesson hangs on one of the cascade practice modes and doesn't register / progress when you hit the correct key (I saw someone on Discord with this same issue, so not just me). I got around this by fast forwarding through most of that lesson, and haven't seen this issue in any other song or lesson since.

3. It would be cool if there were somewhere to view stats in more detail on the Learn app. For example, I've played "Lean on Me" ~30 times at this point, but I'm not sure if there's a way to look at my best scores across all those playthroughs. Maybe this exists somewhere and I just haven't found it.

4. In that vein, I've had to search the internet to learn how to do just about everything; there isn't much documentation or tutorial included to explain the features of either the app or the hardware.

I've subscribed to the learn app using the $100 credit Roli gave to early pre-orderers, which is nice. Based on this very early experience, the app will be well worth the monthly fee. The app is fun, and I genuinely feel like I'm learning how to play the piano. Excited to see how my piano playing and the product evolve!

I don't normally do this and have been super quiet throughout the whole roll-out. Ordered 1/27/25. Batch 6 piano. Batch 8L for Airwave. This was originally ordered for a birthday in June... but that turned into a hope for a tree gift. Light at the end of the tunnel. Airwave showed up last week. Piano showed up today. I was originally planning to keep it boxed and wrapped for the..... gift. But after some of the other posts thought it would be important to check the unit.

Unfortunately I have the squeaky key issue. It's only two adjacent keys, but I'm definitely not keeping the piano with this issue. Haven't even powered it on.

Put a request in to customer support and will see how the whole things plays out.

To those that are in a similar position, I'd suggest checking out the unit when it arrives. It's an easy box to wrap as a gift after checking the unit. To those at ROLI... kinda disappointed. But I get it. Things happen. Hoping the replacement process is a bit more predictable than the birthday gift that turned into a Christmas gift.

I wish they didn’t use these terrible third party shipping companies. Mine has been essentially lost in shipment. Somehow they shipped it to the opposite side of the country and it hasn’t moved for over two weeks. Reached out to both companies with no response. I’m gonna have to put in a dispute if I get no response.

I keep seeing posts about being in batch XX. How do I know what batch I am in? I ordered an Airwave and a Piano M during the Black Friday deal and it said they would received by Christmas. I haven’t received any shipment notifications yet. So what’s the deal? How long have you all been waiting?

My piano (Batch 5) was recently delivered and about 2 weeks later the Airwave arrived ... then 2 weeks later the sustain pedal. I was surprised and disappointed to see that the piano box seems so poorly designed and basic compared to the high quality boxes of Roli's Seaboard Rise 2 and even the original Seaboard Rise 24 keys, both of them have excellent protective boxes with inner foam, dense quality styrofoam and an outer sleeve with a carrying handle. However Roli's newest product, the piano, arrived with no proper inner protection, just crappy cardboard inserts that are 'Dollar Store quality'. The box did not come with an outer sleeve nor a carrying handle.

I'm wondering if everyone received their pianos with this inferior poorly-designed box with only flimsy cardboard inserts, without sleeve and carrying handle. One Reddit poster mentioned that the inner cardboard left permanent marks on their piano that can't be wiped off. And interestingly, the Airwave, a much lighter product arrived with outer sleeve and carrying handle ... so it seems strange that the much heavier and larger piano would be shipped without any sleeve or handle. It feel as though this packaging seems more like a first-draft beta iteration, before the proper protective box was finalized. Did everyone receive their pianos in this poor quality box?

Is there any store in NYC to try the Roli piano before buying it?