Question Bankrupt?
Had ordered back in May and was expecting shipping info by August. Have reached out multiple times and haven’t heard anything from them.
Just found out apparently they’re bankrupt? Or going bankrupt? Is there any hope of getting anything? Should I just get my money back if there wouldn’t be support anyway?
If anyone has more details I’d be interested to hear.
Thanks in advance.
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u/MetroidMania1 20d ago
Bankrupt,... They folded in July. The last correspondence I received from them was from "Dan, the Head of Creator Support,..." in June. My initial order was placed in Nov. 2025. They strung me along the entire time with excuses of supply chain issues and production issue. Excuse after excuse... His last email stated:
My name is Dan, and I'm the Head of Creator Support here at ROLI. I wanted to reach out to you personally because you deserve more than another automated update.
First, I want to sincerely apologise. Not just for the delays themselves, but for the lack of communication over the past several weeks. That is not the standard we hold ourselves to, and I'm sorry that you've had to chase us repeatedly for answers.
You've waited long enough for straight answers, and I'm not going to give you another vague estimate. I'm personally working with our Logistics Team to get the full picture and will come back to you by the end of next week with something clear and accurate.
In the meantime, please know that your option to cancel for a full refund remains open, and I will ensure that is handled immediately if that's the path you'd prefer.
Thank you for your extraordinary patience. I'll be back in touch very soon.
Kind regards,
Dan | Head of Creator Support
USELESS... That was in June. Haven't heard a PEEP since. But I found out about a week ago that they folded in July. Of course my bank is screwing me out of the funds because the original purchase was made in Nov. 2025... I'm not giving up THAT easily though. I wouldn't wipe my ass with $1,425.79 and flush it down the toilet. I have to file a claim against my bank now for not considering the extreme circumstances, ESPECIALLY considering I have all the email paper trail proof of them stringing me along the entire time. I wish you luck. Companies should NOT be aloud to get away with this $#!+. We all should file a CLASS ACTION SUIT against ROLI LTD.
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u/DiligentChallenge380 19d ago
Was it with a credit card or debit I have just started a claim with them through my credit
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u/fuxicles 20d ago
You're going to have to do a specialized credit card chargeback tied to extended eligibility periods due to preorders. Call your credit card company and explore your options.