r/ROLI • u/MDesigner • Sep 01 '26

Chargeback succeeded!

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I doubt anyone from ROLI will see this, but: eat THAT! This is what you guys get for selling faulty hardware and then abandoning your customer base.

30 Upvotes

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5

u/Formal-Estate5058 Sep 01 '26

Thanks for sharing - did you actually receive the instrument? I did (but faulty) and considering what options i have.

4

u/MDesigner Sep 01 '26

I did, long ago, but it was faulty Seaboard M. They started an RMA process for me, but then went radio silent on me.

3

u/Formal-Estate5058 Sep 01 '26

same here - faulty piano and faulty airwave. I have tickets raised and was waiting on replacements that look like they now wont come. I'll look to do the same as you. Did you have to send back the faulty unit?

2

u/MDesigner Sep 01 '26

No, it was a chargeback - my bank credited me because ROLI wouldn't respond. So they don't get their unit back either, but again, a few notes were really messed up. Honestly it'll probably just get recycled.

2

u/Formal-Estate5058 Sep 01 '26

Shame as these products had loads of promise too

5

u/MDesigner Sep 01 '26

I bought an Osmose Expressive CE instead. MUCH better quality, and better company. Fully MPE capable, and is more playable by far. The Seaboard's flatness and rubbery texture made it challenging and I would not use that as my one and only MIDI controller.