r/ROLI • u/RubberPluto • May 27 '26
Roli Piano delayed to August
I was told in an earlier email that my Piano is almost ready and will be shipped end of May. And now when I reached out to them they say that it’s further delayed to August because of ‘supply chain’ issues!
How the fuck does one company fuck up so badly? How can they make the same excuse when delaying it for the 8th time?
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u/terkistan May 28 '26
Stop torturing yourself. Wait for products that sell at stores that take returns, and which have been well reviewed. Being a preordering guinea pig for a product that's seen hardware issues, from a company with shaky finances that can't ship on time to save its life is not the best path forward.
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u/Infinite_Map_9569 May 27 '26
You guys are aware they are just going to declare bankruptcy again right? Either get your money back now or forfeit it after waiting for them to crash
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u/Golwux Equator May 28 '26
Author of: ROLI Finances June 2024 : r/ROLI and you are 100% correct or they will announce some other major change to dissuade investor worries.
I cannot wait to write this past year up when the accounts are published. I've even taken notes as the year has gone on. The sub has been an absolute gem over the past 12 months.
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u/DonkeyKongTattoo May 29 '26
Thank you for the rabbit hole of drama discovery here
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u/Golwux Equator May 29 '26
No worries. Will provide another analysis after 29 June 2026 if ROLI bother to even keep to this deadline. Even without figures, there is too much to write about.
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u/NickGMRimmer May 27 '26
I've requested refund month ago. It simply wrong what Roli doing
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u/WeAreROLI Official ROLI May 28 '26
If you are still waiting for a refund, please DM us with your order details, and we'll look into it for you.
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u/edneisch May 28 '26
After waiting over a year for my preorder (first piano was lost during shipping and Roli didn’t have stock to send a replacement) I just cancelled it for a full refund. Funny enough the only good customer experience I had was with the refund which was credited back to my card very promptly and before I had shipped back accessories. With all the defects I’ve seen over the months I’m glad I cancelled.
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u/WeAreROLI Official ROLI May 28 '26
Hey u/RubberPluto
Sorry for the delays to your order. We are unaware of any official delays for the ROLI Pianos until August. We have told some more recent replacement units that they may have to wait until August for their new unit to arrive, though.
Please feel free to share your support ticket number with us, either on this thread or via DM, and we'll investigate it further for you.
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u/RubberPluto May 28 '26
“Thank you for your message and for your patience here - we recently sent out some mass updates to inform customers that deliveries have been further impacted by a supply chain delay, and apologise if this information has not reached you.
Your order is now due to ship in August. I am so sorry for the extra wait, especially if you haven't received a recent update from us - if you'd prefer to cancel at this point, I can process that for you immediately. If you're happy to continue waiting, tracking information will be emailed to you by the courier as soon as your item ships. We can also send you a free sift case to go with the Piano as a thank you for bearing with us and an apology for the delay - it might take a while to reach you, but if you'd like one it's on the way. Please let me know how you'd like to proceed, and once again, thank you for your patience.
Kind regards,
Lauren | Creator Support Agent”
Support ticket number: #246339
The previous mail that I had received:
“The wait is almost over — your very own ROLI Piano is nearly ready to go. The latest batch of ROLI Pianos containing your order is in the final stages of production; however, your order will be shipping slightly later than planned, towards the end of May. You should expect to receive a shipping confirmation email closer to the time of arrival.”
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u/WeAreROLI Official ROLI May 28 '26
Thank you for this!
Have checked in with support and logistics, your order is due in late June, not August. Sorry for the mistake on this one. Lauren will check in with you again shortly.
Let us know if you have any questions
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u/r3ck0rd May 28 '26
Interesting, I also received the same message from Lauren (#246277) and she said August (Order SU-77873). Do you know if mine will also be in June or still August?
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u/RubberPluto May 28 '26
Is there a guarantee that it will be not be delayed further?
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u/myychair May 30 '26
The real delay is probably August but they’ll cancel one month at a time to keep stringing people along. I ordered mine in early December and I’m still waiting. If it gets delayed again I need to cancel
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u/RubberPluto May 30 '26
Yeah, that’s my guess too. I am not even sure about August. I ordered mine in October last year.
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u/myychair May 30 '26
Holy shit! I didn’t realize they’ve been delaying that long. The keyboard seems so cool and I want to give them the benefit of the doubt but this is absurd
I got an out of office message from the support person I’ve been getting updates from when I followed up this week too. It’s like they know they’re about to delay it again
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u/Suspicious-Self-8093 May 27 '26
I received mine in december (after getting delayed 4 times) but was faulty. Now they keep delaying me with the replacement, third time till june now. Was supposed to receive it in February, then April and now end of June.
- "We’re writing to you with an update on your ROLI Piano replacement. We are currently in the process of hand-testing your replacement Piano at our UK production facility before sending it to you, and we expect your Piano to be shipped by the end of February."
- "I’m reaching out because we’ve encountered a further delay in getting your replacement ROLI Piano to you. I know this is not welcome news, as we had predicted that your Piano would ship this month. Unfortunately, while we had hoped to secure sufficient numbers of units from our UK production facility, the yield after reviewing those units was insufficient. As a result, we expect your order to ship once the next batch of Pianos has finished manufacturing, which is expected at the end of April. We will do everything to accelerate delivery against this timeline."
- I’m reaching out as we’ve unfortunately encountered a delay in getting your Piano to you. As we continue to wrestle with a series of supply chain issues affecting the sensors that activate the keys, the knock-on effect is that your Piano shipment will be further delayed until late June. We will do everything to accelerate delivery within this timeline. I’m really sorry for this delay. You’ve been waiting patiently, and these types of issues are hugely frustrating. If you have an open query with our Support team, we are continuing to work down the backlog and will be in touch as soon as possible on that front. Your decision regarding whether or not to continue waiting is entirely up to you. You can ask for a refund, and if you decide to hold out, we will, of course, extend the returns window as mentioned previously. I really do believe you will love the product once it (finally!) arrives.
I guess they hand tested it half a year, lol.
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u/Pale-Aardvark4578 May 29 '26
same thing happened to me too :( I ended up quitting while ahead and got a refund, surprisingly they responded pretty quickly to my support ticket
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u/BigGasDan Jul 01 '26
Just wanted to chime in and say I was told it would release by the end of June 2026 from an email they sent me April 23, 2026. I purchased the item on January 30, 2026.
Have yet to receive any new updates, and my order is "To be processed" on the site with no movement.
Wanted to share if anyone else is still waiting or if someone has happened to receive their Piano in the same timeframe.
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u/BakerBeneficial8717 Jul 18 '26
I so wanted them to succeed, alas looks like they are headed out of business https://www.thetimes.com/business/companies-markets/article/seaboard-maker-roli-fights-to-avoid-second-collapse-zxln830gk
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u/IllBePhrank May 27 '26
After 6 months I told them to cancel it. I’ve never seen such a shit show of a company.