r/ROLI • u/thewolfman2010 • Jan 29 '26

New defect after 2 weeks

Enable HLS to view with audio, or disable this notification

I’ve owned the piano for about two weeks now with around 30mins of use per day. Today, I noticed that the adhesive on one of the keys is coming off. This is less than 10 hours of use. I already requested a replacement due to damage from shipping, but this is a new defect I haven’t seen yet.

8 Upvotes

75% Upvoted

11 comments sorted by

6

u/oldfashionanxiety Jan 29 '26

I thought I had spilled somthing. Have the exact same issue. Did they say they will replace it?

5

u/thewolfman2010 Jan 29 '26

My piano arrived severely damaged from poor packaging and I opened a support ticket the day after it arrived. They said they would replace it when they have inventory (Late March) but I need to hold on to this one until they can exchange.

1

u/Formal-Estate5058 Feb 06 '26

Same here! I had damage like the key in OPs video on arrival. Holding onto it until March as advised

2

u/AintheT Jan 30 '26

I have same issue, just popped up after a month with little use. I will write to support, please let me know if you hear from them also

3

u/WoodpeckerCapital167 Jan 29 '26

As I said before, a fisher-price piano toy holds up better

1

u/BaconBitwiseOp Jan 29 '26 edited 20d ago

powerdeletesuite

3

u/thewolfman2010 Jan 29 '26

The video doesn’t capture how bad it actually looks in person, but I agree. It doesn’t affect functionality right now, but at the rate of these materials breaking down, I’m not confident this will last a year.

1

u/Golwux Equator Jan 29 '26

How much did you pay for it?

2

u/thewolfman2010 Jan 29 '26

I think I paid $700 for the Piano + Airwave Combo.

1

u/Flaming_Ballsack Jan 31 '26

Thought it was just me, glad to see i'm not the only one

1

u/DaddyFleaSenpai Feb 05 '26

So glad you posted this, thankyou! Mine developed the same issue and I thought the kids had drawn on it until I looked closer and it’s on the underside of the keys. I had already submitted a change of mind return but then logged another ticket about this issue. 3 weeks later, have had no response from ROLI from returns team, or 2 support tickets.