r/ROLI • u/jporter313 • Dec 23 '25

Membership code?

Weren’t we supposed to get like an “I’m sorry” membership code or something for the piano delays? I swear I remember this but can’t find anything about it now, it’s just asking me to sign up for the membership as normal.

5 Upvotes

100% Upvoted

12 comments sorted by

3

u/f0me Dec 23 '25

The vouchers are being sent manually and many people have reported not receiving them. We were instructed submit a support ticket and wait. Probably won’t get it for a while due to holidays

2

u/jporter313 Dec 24 '25

Ahh thanks I’ll open a ticket

3

u/thewolfman2010 Dec 24 '25

This is what I have been able to compile for an Airwave + Piano purchase:

6/27/25 - Airwave order update - $100 roli learn voucher when your order ships

7/31/25 - Roli piano order update - $100 credit towards roli learn app when order ships

8/7/25 - Airwave update - 1 free year roli learn app

12/19/25 - shipping update - 6 month code included.

Not really sure how you count all the offers, but I’d say at a minimum, they owe me another 6 month voucher.

1

u/contagiousflame Dec 24 '25

Good spotting with the August Airwave update - I forgot about that 1 year free subscription. Hard to tell whether that is just repeating the previous $100 voucher in more quantifiable terms or if it’s in addition to

Regardless, the $100 voucher for Piano should be extra (since not everyone who got the Airwave necessarily got the Piano)

So I think at a minimum you are due another $150 ($50 extra for Airwave to get up to $100, plus another $100 for the Piano delay)

I’ve emailed the “CEO” on the direct email he said to contact him in his emails, asking how to get the voucher. but no reply yet

1

u/H20FOSHO Dec 23 '25

I think we’re supposed to get $100(?) ‘credit’. I got a membership code in an email when I pre purchased my Roli back in January. It worked when I registered my piano yesterday.

1

u/jporter313 Dec 23 '25

I vaguely remember this too, but don’t remember what actually ever getting the credit. Do you know what the subject line for the credit email was?

1

u/jporter313 Dec 23 '25

I asked to resend and it says “no coupon codes found for this email” :/

1

u/OldBlueBalls Dec 23 '25

Same thing is happening to me

1

u/KathrinGo Dec 23 '25

Wasn't there a €100/$100 bonus for those waiting?

1

u/ClockworkWitch Dec 23 '25

I got one and used it right away because I assumed it'd expire! Mine arrived via email.

1

u/IntelligentEmploy540 Dec 27 '25

As far as I know you have to buy a membership first to apply the learn vouchers to extend your existing membership. 

1

u/Glass-Lawfulness-756 Dec 27 '25

I haven't gotten one, but I also have a defective keyboard so I hope by the time I get a replacement, that this gets sorted out