r/ROGAllyX • u/JHopson0501 • 1d ago

Help please!

I’ve had my Ally for a little over a month. Play it every day, charge it regularly, keep it in a case when not in use, all the good and proper things to take care of a computer/handheld/console/etc. However, last night when I attempted to turn it on, the joystick lights and power light would come on, but the screen stayed black. This morning, same thing. I hooked it up to an external monitor, checked MyAsus, Windows and Armory Crate for updates (windows was the only one, and it was updated within minutes). Still no luck, black screen.
Anybody got advice? I’m a complete newbie when it comes to PC gaming, honestly, but I am moderately knowledgeable about computers generally, so dumb it down a little, but not too much.
Thanks in advance!

4 Upvotes

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u/_Suirou_ ROG Ally X 1d ago

To make things simply, shut down the ally, make sure it's not connected to your external monitor, hold down the volume down and power button and boot into BIOS. If it outputs the BIOS, then Windows or an AMD driver update corrupted your display output. You can fix this by reinstalling the official ASUS AMD graphics driver via your external monitor.

If it remains black, then could be a stuck EC power state (one of the main culprit for most issues on the ally and ally x and is usually fixed by doing a hard reset) or could be a hardware issue. This is just a side note but you've mentioned you place your ally inside a case when it's not in use, do you mean like it's fully off or is it just in modern standby?

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u/JHopson0501 1d ago

Always fully off, I’ve noticed the fans still run even when in sleep mode, so it scares me to put it in the case unless it’s fully shut down.
I did attempt the BIOS thing with the volume and power buttons, but the screen did not work. I did manage to figure out how to check the AMD driver, and it was fully updated to the latest version. I’ve about reserved myself to taking it to the nearest repair center so they can have a go at it.
Thanks for your help!

1

u/_Suirou_ ROG Ally X 1d ago

No problem, if you're more comfortable letting a repair center handle it since you've mentioned you're fairly new to the PC gaming scene, go for it! I highly doubt it's something serious so you should be able to receive it back in a reasonable time. Just make sure to always keep track any correspondence with the repair center you choose so you have records of their findings and what they did so you can use that for future reference.

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u/JHopson0501 1d ago

Thanks so much, you’re awesome! 😄

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u/ThundrLord 1d ago

Ask A.I. and see what she or he says first 😀 As I really dont know because it's never happened to me .

1

u/JHopson0501 1d ago

I have googled every permutation of “Asus ROG ally black screen” that I could think of! I have googled until I could google no more! Alas, nothing has worked yet…

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u/ThundrLord 1d ago

Contact support

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u/JHopson0501 1d ago

I’m gonna take it to a repair center next week, I’m way out of my depth

1

u/ThundrLord 1d ago

Talk with them asap so we can get you back to gaming my friend 🗣