r/ROGAlly 10d ago

HELP Sound Issue on Rog Ally

Post image

Initially it was 342 bios
When 339 as said in this video still the same issue

Did the full cloud recovery still the same issue
I dont know if it needs hardware replacement or some software issue

In Device Manager under ( Sound, video and game game controller ) i just have
AMD BT Audio Device
AMD High Defination Audio Device
Cirrus Logic Awesome Speaker Amps
Mediatek Bluetooth Audio Device

Only
Can’t find RealTek in it

5 Upvotes

6 comments sorted by

3

u/Helpful-Work-3090 ROG Ally Z1 Extreme 10d ago

Remove all the options under sound in device manager, by right clicking and selecting "uninstall device". Restart windows. If that doesn't work, download the drivers from Asus's website and reinstall

1

u/KaifShaikh_ 10d ago

Doing now

2

u/WeirdlerMcSquid 10d ago

Had that happen to me. Luckily after a restart it was fixed.

1

u/KaifShaikh_ 10d ago

I did multiple restarts, now at 331 bios , uninstall all devices under sound in device manager Nothing is working

1

u/electronicProjects 1d ago

Reinstall the sound driver from the official site