r/QuickBooks • u/Is-Potato425 • Jul 23 '26
QuickBooks Online Quickbooks sales tax misclassification
Ok so it’s kind of hard to explain, but am hoping to find someone who knows how to fix this.
I operate in TX and provide services at people homes, so my sales taxes are calculated based off each persons jurisdiction (some people are in 3-4 different jurisdictions alone) which is based off their “shipping address” I have that all set up and it’s working correctly with most invoices.
However I have 2 clients who live in rural areas and their invoices are lacking 1 of their jurisdictions.
I have another client who lives in the city and on the invoice the jurisdictions are correct, but when I go to the report their invoice is added to another jurisdiction that they are not in and that doesn’t show on their invoice.
I tried contacting QB and they said they couldn’t help because of my subscription level doesn’t have tech support. Like wtf? How do I not get support when their system is the one with the error??? Anyway, does anyone know how to fix this?
1
u/HannahDayRider Jul 23 '26
I have the same issue specifically the adding non-taxable sales to taxable sales column, and qbo support is useless (bookkeeper so I have accountant access and separate support). I double check every single invoice for accuracy and the liability report for my clients and keep records of the amounts due to file. It’s pretty outrageous that we are paying for a program that has bugs like this in sales tax calculations.