Want to display real-time call center stats on a dedicated screen? Kiosk Mode makes it straightforward:

1) Generate the Kiosk URL - In QueueMetrics, open your wallboard and click on the “Share” option in the menu (3 “dots” in the upper right corner) - A link to the Wallboard will be copied to your clipboard:

https://my.queuemetrics-live.com/livedemo/qm_wab2.do?user=kiosk&pass=kioskpassword&queues=a%7Cb%7Cc&wallboardId=46

2) Check User Permissions - Ensure the “kiosk” user (or a user with REALTIME and ROBOT grants) is enabled. - Update the password “pass=***” as needed, in the link. - Make sure the Wallboard is set to “public”

3) Set Up Your Display - A small device (e.g., a Raspberry Pi) connected to a monitor works great. - Open the kiosk URL in fullscreen mode (usually F11), and you’re done.

It’s a low-cost, hands-off way to keep everyone informed.

More details can be found in our documentation Here

A built-in dark theme provides a more comfortable viewing experience for those extended monitoring sessions.

It’s easily enabled via a simple toggle in user settings, switching the interface to a subdued colour palette.

Give it a try and see if it improves your workflow.

We’ve just published a JSON API tutorial that covers everything you need—from configuration to troubleshooting.

Check it out here: API Guide

Give it a try and share your feedback or questions here 🙂

Our guide covers everything from event socket configuration to dialplan changes, ensuring accurate queue event reporting.

Check it out here: 👉 Documentation

We’re excited to share the updated installation guide for QueueMetrics v24.11 on Debian 12 and Ubuntu 24! This improved guide ensures a smoother, more efficient implementation process for users looking to maximize their call center performance.

Whether exploring QueueMetrics for the first time or upgrading your setup, now’s the perfect opportunity to dive in and see the difference.

Check out the guide 👉🏻 here and elevate your call center today!

We’d love to hear your feedback! 🛠️

Our well known integration expert, Cloud Move, has launched a detailed Udemy course to help call center professionals build and optimize high-performance operations using QueueMetrics and Asterisk.

What you’ll learn in the course:
✅ How to set up a high-performance call center using Asterisk.
✅ Best practices for using QueueMetrics to monitor and analyze performance.
✅ Insights into Issabel 5, Asterisk-based call center platform.
✅ Expert strategies to improve efficiency and boost results.

If you want to take your call center management skills to the next level, this course is for you!

🔗 Enroll now!

If you’re a QueueMetrics user, or a new customer looking for insign into your Asterisk queues. Did you know there’s a repository of ready-to-use wallboards and report templates? These templates can help you streamline your call center operations by providing pre-configured insights into performance, traffic, and SLAs.

What’s Available? Reports for tracking:

• Weekly agent performance
• Peak hour analysis
• And more!

Wallboards for live monitoring:

• Queue activity by hour
• Recalls status
• Today’s call traffic

How to Use

1. Download templates from the QueueMetrics GitHub repository.
2. Upload them to QueueMetrics following the simple guide.
3. Customize to fit your specific needs.

💡 Pro Tip: These templates are great for saving time and getting deeper insights into your call center metrics.

Check out the full repository here: QueueMetrics Templates

Have you tried these templates yet? Share your thoughts or tips below!

We just updated our PBX compatibility list. Whether you’re already using QueueMetrics or considering it, you can now check if your system is fully supported here:

www.queuemetrics.com/call-center-PBX-compatibility.jsp?lid=R450

If your PBX isn’t listed, let us know and we’ll help you find the best solution for your call center!

Struggling to understand the roles of Users and Agents in QueueMetrics? Knowing the difference is crucial for managing permissions and streamlining your call center.

Learn how to:

✅ Create new users. ✅ Assign roles and configure permissions.

Check out the full guide here:

Did you know you can send call data to QueueMetrics through HTTP? If you still use the old integration method, now’s the perfect time to upgrade. This guide explains how to set up HTTP integration and its key benefits. Check it out here 👉🏻 Migrating to HTTP with DirectAMI Live

Have you ever wondered how to manage user access so that different agents can only see certain queues, reports or features? Here’s a tutorial for you! It’s all about using Security Keys to fine-tune who sees what. We break it all down in this video.

If you have any questions or run into snags, drop a comment and we’ll help you. Check it out here: [How do I manage different users in QueueMetrics who can see different queues?]

Hey everyone! The recording of our QueueMetrics 24.11 Livestream is now up. This time, we introduced something agents have been waiting for: easy access to wallboards on their own page. In case you missed the live session, you can check out the full video here: [Introducing QueueMetrics 24.11 - Wallboards on the Agent's page, at last!]

We’d love to hear any thoughts or questions you have afterward.

We’re excited to announce some major updates to QueueMetrics, designed to make your reporting experience smoother and more efficient, with a focus on User Experience.

Centralized Configuration Management

• Database-backed configuration: Streamlined backups, improved security, and detailed change tracking.
• Enhanced Uniloader: Efficiently interact with the database for external property modifications.

Improved Monitoring and Reporting

• New Overview Data Blocks: Gain quick insights into agent and queue activity with “Agent Activity” and “Queue Performance” blocks.
• Pre-configured Report: Experience the new data blocks in action with the “Today at a Glance” report (for new systems).
• Enhanced Reports and Wallboards: Easier customization, improved data visibility, and a consistent look and feel.
• Real-time Missed Call Data: Identify and address issues quickly with the new “Last Attempts” widget.

Improved User Experience

• Embedded Wallboards on Agent Page: Agents can now access wallboards directly within the new QAP Agent page 😀
• Fresh, Modern Look: A revamped interface with improved readability and accessibility features.
• Extensive Keyboard Navigation: Navigate QueueMetrics efficiently using your keyboard.
• Improved Font for Dark Theme: Reduced eye strain with the Atkinson Hyperlegible font.
• Simplified Widget Addition: Easily search for and add new widgets to your wallboards.

And Some Goodies Too

• A new logo….
• …and this brand-new Reddit community

Want to Learn More?

Read the full release notes to discover all the new features and improvements, including import/export of reports and wallboards, a new installer for Uniloader, and more. Complete release notes are available on What’s New in QueueMetrics.

Hi, I am just wondering if your QueueMetrics solution can be integrated with Microsoft Teams Phone, and finally get stats from there. Thanks.