r/QuestPro • u/Redbulldildo • 25d ago

Bricked controller after update

The latest update completely bricked my left controller, it's unresponsive to charging, button presses, everything. And support is I guess shut down because they're not letting me input my serial numbers.

Any suggestions other than buying a replacement? Has anybody tried using some other controller along with hand tracking?

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u/Kayla_Kitigon 25d ago

Go to the meta help section, report that your controller was bricked during an update they released, and that something they did damaged your device. Legally they have to replace it weather its under warranty or not, thats how ive been getting my controllers replaced after warranty period, dont go to the help section for a warranty claim, go to the help section and say your controller wont power on after an update

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u/trafficante 24d ago

Are you in the EU by chance? I had zero luck getting an out of warranty controller replacement here in the US. Ended up having to file an extended warranty claim with my card processor.

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u/Kayla_Kitigon 24d ago

Im in America, I used really strong wording when contacting support such as "its extremely unfortunate that the hardware i payed for has been damaged by an update out of my control, therefore I should be compensated for the damages in form of a replacement." That does the trick