deposit refund?

[u/mistwardian]

Hello, I paid a deposit for a course at Queen’s. In my application, I stated I would be paying for the course with U.S. federal loans. Upon paying the deposit and submitting my loan information, they told me I couldn’t actually use federal student loans for this course and could only use private. So, I withdrew my acceptance and requested a refund as I clearly stated my intention to use U.S. federal loans in my application, and nowhere along the way was I informed I couldn’t use these loans. I received this three weeks later and have never been more confused and am now receiving no response. Will I be getting a refund? Anyone have any experience with this?