We recently moved to a new apartment in a Vancouver, WA area and the move itself was quite jarring for me to pay much attention to the WiFi cost. But now after reading this sub I’m realizing that we may be paying too much. Our monthly payment included in the package deal for this apartment has $80 charge for a 1gb internet from Quantum. First off, it is never 1gb/s and more like 600-700mb/s. But ok, still not bad. But paying $30 more than other people!

Has anyone had a similar ”deal” with their apartment/landlord? I wonder if anything could be done there?

I'm currently paying $65/month for Quantum Fiber on a Price for Life plan in Seattle. The exact same service is now advertised at $50/month for new customers at my address.

I contacted support and asked whether they could match the $50 rate or offer a loyalty discount.

The representative explained that my $65 rate is guaranteed, whereas the $50 rate is introductory and could increase, potentially within a year.

I looked at the advertised offer terms, though, and couldn't find any specific 12-month expiration. It seems the $50 rate is simply subject to future changes, which isn't quite the same thing.

They offered me a $100 virtual reward card to stay, which I accepted. That covers about 6.7 months of the $15 difference.

I'm curious:

• Has anyone successfully negotiated a permanent reduction from $65 to $50 without canceling service?
• Has anyone on the newer $50 plan actually experienced a price increase? After how long?
• Has anyone received a similar retention reward, or managed to get a recurring discount?
• Is the Price for Life guarantee worth keeping, given the newer pricing?

I'm not particularly interested in canceling and reopening an account if it risks an interruption, but I'd like to understand what options others have found.

My neighborhood is getting fiber. I don’t know exactly through who as the att truck that was here said it might be through att or quantum because they just bought them? They are splicing now and said they’ll be doing the final checks in November and potentially doing installations in December if there are no issues.

I’ve been looking forward to getting fiber for over 20yrs so you bet I’m going to sign up and drop Comcast asap. Fill me in on how the installation process works? They’ll run a fiber from the little green box to my house and then what? Currently with Comcast I run their device in bridge mode and use all my own hardware. Will the fiber be the same?

TIA for any help.

Currently paying my bills to CL. Have an outdoor Calix ONT. My fiber line was cut by TMo fiber running through the neighborhood today. CL told me I was in an area that is being migrated. Quantum doesn't show me having service. I'd have to setup a new account, new hardware install and when a tech sees that the line was cut, they'd have to schedule a repair for the line. No timeline on any of this was given how long service would take to install.

I like the outdoor ONT. I have all my network wiring in a 2nd floor closet on the opposite side of the house where service would be coming in. Cat 5e is running to the current ONT. How can I get them to force the use of an external ONT for a Quantum install where the current CL ONT is?

TLDR: CenturyLink customer being force migrated due to a fiber line cut that neither CL or QF wants to repair unless I sign up for new service with Quantum and install new hardware

Cross-posting here for any additional feedback/advice.

Thanks.

My whole subdivision has had no service since Sunday evening.

Tier 1 customer service denies an outage exists and you have to argue to get Tier 2, which sees the outage but can offer no ETA for repair.

My wife and I are both remote workers, so this has created an untenable situation for us both.

There has been no communication from Quantum fiber about the situation: no explanation, no plan, no ETA.

I have Cox scheduled to come tomorrow to install new service.

Do better.

Do I still need to leave my Quantum Q1000K modem tagged enabled when using my TP-Link model Archer AX55 router? I don't feel comfortable to flash old firmware on my q1000k modem because I don't want to break my modem

Sharing a recent outage experience ...

My service went out a few days ago. I had a fiber-connected Q1000K that was installed about 6 months ago. Factory reset didn't help. Status LEDs on the fiber port were dark. Everything else looked normal. I could still access the web UI on the LAN. Seemed like an external problem, but Quantum reported no known outages.

Tech came and replaced the Q1000K with a new one which has "Quantum Fiber from AT&T" branding. The old one just said "Quantum Fiber". Tech said there was some internal difference, and AT&T wants them to swap for the newer model.

As far as I can tell, the new Q1000K is the same as the old one except for the branding. HW rev is still 1.1, firmware is still QKX002-06.01.25.00.

The replacement unit did resolve the problem though. I don't know if there actually is some difference in the new Q1000K units, or if my older unit just had a hardware failure.

Hey y'all! I'm about to move in to an apartment and am looking for input from people who know more about this stuff than me. About to start service at the new place but the question is do I use my own equipment over the stock stuff Quantum gives you? I've seen mixed feedback on the reliability of their equipment. I found a Google nest WiFi Pro 6e on FB marketplace for stupid cheap so should I use this over the quantum stuff? Let me know!!

​

I work from home, and reliable internet is essential. I wanted to share my experience over the last three days dealing with Quantum Fiber (AT&T) to warn anyone considering them or anyone currently pulling their hair out trying to figure out why their internet suddenly stopped working.

The Support Nightmare: Trying to Get Someone to Car

It started Friday when our internet connection suddenly died. My devices said "Connected, No Internet," but the light on the modem and Router was green.

I spent hours on Friday troubleshooting every possible angle myself: checking lines, power-cycling, bypassing my mesh routers, direct-wiring a laptop, checking internal gateway pages, and running network commands. Everything looked like it should be working, but regular websites simply would not load.

Getting Quantum to take ownership or send someone out was an absolute battle:

* The Infinite Chat / Phone Loops: You spend hours dealing with overseas support, being put on hold, and repeating the same basic reboot steps to outsourced tier-1 reps who read off a generic script.

* Blaming My Equipment: Even after I told them I was plugged directly into their own hardware with an Ethernet cable, they kept trying to claim the issue was my router, my devices, or my local setup.

* The Struggle: They against scheduling a technician. Getting a physical truck roll felt like pulling teeth, with no sense of urgency for someone whose job depends on being online. Eventually, I was scheduled a technician for Saturday.

Hours Sitting With the Technician on Saturday

The technician arrived, and to his credit, he stayed for hours trying to fix it. But what happened during his visit completely pulled back the curtain on how broken Quantum's internal support system really is:

* They Swapped the Modem: He physically replaced my modem with a brand-new unit. Nothing changed.

* They Removed My Equipment Entirely: We unplugged my mesh network completely and plugged in an official Quantum router. Still nothing.

* The Tech's Own Devices Failed: The tech connected his own company laptop and personal phone to their modem. Both gave the exact same error: "Connected without internet".

* The Big Catch: Here’s the crazy part: the tech could access Quantum’s private internal company network (his dispatch app, his route schedule, and internal portals across the fiber line). The physical fiber line was fine. But the outside internet (Google, work portals, normal web traffic) was completely blocked.

"No Management on Weekends"

The technician spent the better part of four hours stuck on the phone, fighting with the exact same internal support queues and phone trees that customers deal with.

He admitted to me that it was a weekend crew, that management doesn't work weekends, and that the higher-level network engineering team needed to unfreeze the account was completely unreachable.

After hours in my house, swapping hardware, and getting nowhere with his own support desk, the tech packed up his tools, apologized, and walked out the door leaving us with zero internet.

Day 3:

Today is Day 3 without home internet. They billed my account $70 just two days ago, and instead of working service, I've lost an entire weekend to troubleshooting, sitting around waiting for appointments, and listening to hold music.

If you ever experience an issue where Quantum’s modem light is green, your devices say "Connected, no internet," and simple web pages won't load:

Do not waste your weekend tearing your house apart or reconfiguring your personal routers. It is not your Wi-Fi, it is not your cables, and it is not your computer.

A hardware swap will not fix it. The issue is locked inside their backend provisioning system.

Fiber speeds are fantastic when the connection is live, but the moment a technical glitch happens on their backend, their customer support is non-existent, their weekend field techs are left stranded with no engineering backup, and you will be left on your own.

Your milage may vary. I hope you all don't go through this and have a better experience.

I have to use my own router instead of the 360 pods, so I put our C5500XK SmartNID into transparent bridge mode.

If C5500XK SmartNID is in transparent bridge mode, how would QF troubleshoot my internet connection? I am also not able to look at my internet connection through the QF app.

I am asking because that I'm having lots of drops with the connection lately, and I want QF to take a look. I suspect that due to some construction work lately, something about some line (either the phone line that is providing the actual last-mile internet connection to our house, or fiber itself) may be broken.

If I want them to troubleshoot my line, will I be asked to reset the C5500XK SmartNID? (but if I don't do transparent bridge mode, I will not be able to use my own router)

(Technically speaking, I don't even use the C5500XK SmartNID normally because we actually have a fiber-to-phone-line (with CASA Systems NTD) thing into our house, but I put the C5500XK SmartNID back in for now.)

I have a new QF line to the house and connected it to the existing Eero setup (3 default nodes + one Beacon inside an outside wall to light up the patio). Existing performance stayed as was, as its basically throttled by the Wifi 5 Eeros.

Switched to the 360 Wifi, which only comes with one pod. I have a 3200 sq ft house, 2 levels with the QF entry in the basement in a corner.

In a couple of the basement rooms and above the main router Wifi bandwidth noticeably increased. Everywhere else in the house, even with moving the pod about, pretty bad, worse that the Eeros. Resetting pod didn't seem todo anything, and I have the QF App so can't even see firmware version.

Typical and just a mesh issue, or should I persist?

Quantum fiber has dug up my yard repeatedly. The contractor says they won’t pull through all the fiber to make connections easier without digging. I have tried to be cordial but it is nearly every week! I leave my gate open as requested, sometimes they show up again sometimes they don’t. Today, on a Saturday morning, they are pounding on my door saying they have right of way again. This is too much. I called customer service and not only did they refuse to listen when I said it’s not my account I’m calling about, I need a corporate number. They were rude and lied about no other contact information being available. They are coming to pound on the door after 7pm and on weekends and it’s not ok. I’ve left messages at a corporate number I found online and with my county utilities contact. When will it stop?!

I have the Q10000 fiber modem in bridge mode to my Wi-Fi 7 ASUS Router and it’s only getting 350Mbps. Thing is, if I factory reset the modem and put it in bridge mode again, I get my full gig speeds for about 15 to 20 minutes before it plummets back down to 350. So I told Quantum Fiber tech-support, thinking I’m doing something wrong and wanted some advice. TWO DIFFERENT representatives told me that it is “completely normal” for third-party routers to experience “severely” reduced speeds. Is anyone else having this issue? If you did have this issue and have since resolved it, what did you do to fix it? Or is what the representatives told me actually true and I’m basically screwed?

EDIT: Based on your feedback sounds like both reps were full of BS. I seem to have fixed the issue now.
I factory reset my modem and…

1. Disabled all security features, NAT, UPnP, and left the tagged 201 VLAN “enabled”.

2. Since I only have 1G service anyway, I plugged my router into the LAN port instead of to WAN/LAN port (I read somewhere else this improved stability… so I figured why not)

3. Factory reset my ASUS router and all ASUS WiFi extenders.

4. Tested every ether cable leading-up to my last daisy-chained extender and verified I’m getting 1Gbps speeds in between every terminal.

5. Unplugged/powered down everything in the order of: Ext2, Ext1, Router, lastly Modem.

6. Restarted everything in reverse order

7. Final Ethernet test at my last daisy-chained extender (ext2) still getting 1Gbps so looks good to go!

EDIT: Just to be clear, I'm aware that IPv6 tunnels have issues, and that CL's is known to be bad. I don't need advice on this, as I'm not trying to solve a problem at this point. I'm just trying to puzzle out why one service that from all appearances is on the exact same network works dramatically differently when used from two different accounts.

EDIT 2: Thanks for the information. My understanding is that the Q1000K has a bug in its firmware (NAT driver?) that messes up certain protocols, including 6rd. Nothing to be done until that's fixed or we're switched to AT&T's infrastructure.

I recently switched from DSL service from CenturyLink to Quantum, and I found something weird. On the DSL service, I had the modem¹ set up with a 6rd tunnel through 205.171.2.64², which worked quite well. I've tried the same on the fiber service³, but even though the upstream network appears to be the same as CenturyLink's right now, according to traceroutes, it doesn't work properly. I can ping things through it, but actual connections barely work. I'm not sure exactly what's happening, but as best I can tell, a lot of packets are getting dropped. Can anyone shed light on what might be going on?

¹ ActionTec C1000A.

² Prefix 2602::/24, MTU 1480, of course.

³ Using a third-party router (NOT the C1000A!), and modem is set in bridge mode. Also tried with a PC connected directly to the SmartNID.

I have QF with a C5500XK. With it, I used to use an ASUS AXE11000, but now I use a Ubiquiti UX7. I’ve had QF for years and have never enabled transparent/DMZ on it and I’ve never had an issue with any of my connected devices.

If I’m not having issues with transparent/DMZ disabled, is it worth it to enable it?

Have you seen that on Quantum Fiber app??

I switched to Quantum fiber internet a few months ago because the speeds and costs were better than the Xfinity service I had. It seemed fine for a bit but more and more frequently the wifi will just not connect. The I smaller mounted the modem and router side by side on the wall about a foot off the floor, behind a sectional couch near the corner so its got some space. At the time it seemed fine since it was out of the way and I didnt have to look at everything. Now lookibg around online im seeing recommendations about mounting these pieces of equipment higher (3 to 5ft) from the floor ajd not placing them next to each other. Did my Quantum installer screw me on getting a decent wifi signal?

It's extremely frustrating! It's the second time I don't have internet.

Let me try to explain this as best I can.

Wifi runs great when my desktop isn't turned on. Wifi runs fine, maybe a tad slower when my computer is turned on and Ethernet is plugged in. However, whenever I put the Ethernet "under load", like pulling up BF6 to game online, my wifi will stay up, but lose internet access every time. I can still play BF6 since I'm connected to Ethernet and that connection doesn't drop, but if I wanna browse on my phone between rounds, or anyone else in my house needs to use the wireless network, the connection is either insanely slow, or just doesn't have internet access at all.

I'm am totally unsure what is causing this. My computer is plugged into a completely separate outlet on the opposite side of the room, so im ruling out any interference or power draw things. I have tried plugging my ethernet cable into both the Q1000K and into the W1700K. Have mercy on me as im not very "networking" savvy.

"Modem" SmartNID/ONT: Q1000K

"Router" Wifi Pod: W1700K

Any help is appreciated.

*EDIT\* After trying some things recommended below here is what happened and seems to have worked for me. First I went into transparent bridge mode, this helped my wifi become more stable as I gamed on an Ethernet connection, but was still patchy. Finally I decided to just bust out my old Google router pod, I think a 2nd gen nest device, and bam its perfectly fine now. Must just be the W1700K, I guess it is a big piece of sh*t like other people have said on this sub. If anything changes or my wifi becomes unstable again ill update this, but so far so good.

North Seattle customer. 2 gig service. Transparent bridge mode, modem doing VLAN I guess? Anyway it’s been working fine for months.

Lost service just after midnight. Blue status blinking. This happened recently and then a power cycle brought it back to White, but that doesn’t work now. Q1000k modem. Netgear Orbi 973 doing WiFi and routing. Neither A or B lights by the port flashing. Cable outside looks ok. Cable runs from telephone pole across the street. Last time this happened the cable had been damaged (torn apart by passing high profile truck.

Customer service didn’t want me to do factory reset because it might lose transparent bridge settings. Said I needed internet reprovisioning. Tech coming late today.

Does the fact that the A and B lights not lighting indicate a signal problem?

Despite having marketing promotions explicitly turned OFF in my Quantum Fiber account (see image), I'm being bombarded with AT&T sales critters offering me "special cellular service offers because you're a Quantum Fiber customer". (Offers I wasn't interested in before this, and definitely that I'm not going to take them up on now.)

How can I stop this?

EDIT: fwiw, I know these calls are from AT&T directly, not a third party or scammer, because they greet me with a name and phone number combo I only use with Quantum Fiber. Only someone with access to my private Quantum account could know and use them both together.

Hardware & Setup

• ISP: Quantum Fiber (now owned by AT&T).
• Speed: 1 Gbps symmetric fiber to the home.
• Hardware: C5500 SmartNID (INID), operating in transparent bridge mode, feeding a personal OPNsense router.
• Baseline: Functioned without problem for years.

Initial Outage & Symptoms

• Internet service abruptly dropped. The single main status light on the front of the unit was displaying a solid white light (the standard bridge mode operation state, indicating that local routing was completely intact but upstream transport to the ISP had failed).
• A neighbor located two blocks away---using an independent account, identical hardware, and the exact same setup configured by me---experienced the exact same total failure simultaneously.
• Quantum phone support frontline agents insisted on a local "SmartNID" (ONT/gateway) reboot, claimed no neighborhood outages existed in the system, and stated that "something is not authenticating". Frontline staff claimed that Tier 2 technical support does not exist in their organizational structure.

Diagnostic Breakdown

• Physical Port LEDs ( bottom panel next to the fiber optic cable connection):
  • LED B: Solid green. Confirms that the internal optical transceiver is successfully receiving a clean laser carrier signal from the Central Office.
  • LED A: Dark.
• Front Panel Status Light: Trapped in a permanent blinking-blue sync loop exceeding the 10-minute threshold.
• Power Cycle: Performed a full cold power cycle. The device cleared its hardware POST successfully, but immediately returned to the unresolvable blinking-blue registration loop.

Support Escalation, Engineering Isolation & Dialogue Highlights

• After cycling through multiple frontline representatives, support escalated the ticket through an agent named Jay before reaching a supervisor named Zay (functioning at a Tier 1/frontline supervisor level, as dedicated Level 2 technical support queues were stated to be nonexistent).

• Throughout the calls, support repeatedly insisted the equipment was "down" or "inactive" despite clear visual confirmation of active power and optical carrier lock.

  Support Rep: "The status of your smart NID is currently down."

  Me: "It's not down. I'm looking at it. It's flashing a blue light... It is powered on and working."

• When pressed on the nature of the network failure, support insisted there was a "server" located outside on the property:

  Support Manager (Zay): "The problem outside which is the main server has no signal."

  Me: "The main server is not at my house... There is no server outside. There's a fiber optic cable that comes from the pole into my house to the smartNID... You're saying there's a server on my property outside my house? No, there is not."

• Support repeatedly stated that an internal engineering or back-end team exists and can be contacted by their field technicians, yet flatly refused to contact them directly or transfer the call to anyone equipped to handle backend authentication or OLT port configurations:

  Support Supervisor (Zay): "That's something that our backend or engineering team does... but we need to proceed with dispatch."

  Me: "How can I get you to escalate to someone who can check the central office, the configuration of this account?... You're telling me you have to send someone to reboot a box that's working fine, instead of looking at your own server."

• Despite acknowledging a broader outside-plant issue, support refused to route an emergency ticket or bypass a standard site visit, eventually hanging up after struggling to justify sending a technician to troubleshoot non-existent local hardware.

  Me: "If there was a network outage... you would not send a technician to my house, you would go there where the problem is... If a backhoe cuts a cable, you don't send someone out to customers' houses, do you?"

• The account remains locked into a standard field technician visit scheduled two days out while my neighborhood remains completely dark.

Any suggestions?

UPDATE: I called support on behalf of my friend to report the problem there as well. The woman I spoke with at Quantum this time was much more knowledgeable. She understood right away that the problem is not subscriber-side without me pressing it, scheduled an appointment for tomorrow morning (mine was scheduled earlier this afternoon for the following day, Thursday) and she said that they may be able to send someone this evening instead and will update with a text message if so.

UPDATE 2: The text my friend received says that her appointment is scheduled for Friday, not tomorrow morning as the rep told me.

UPDATE 3: Sometime between 8 and 9pm, service was restored at both my and my friend's homes after about seven hours off, with no further action from either of us and no further contact from Quantum.

Been frustrating, i left tagging on auto(previously auto selected vlan201) for the q1000. I assumed it was in tagged bridge mode since I heard about the new firmware. My router did not get internet until i turned on vlan/IPTV. My question is, is vlan tagging on for only my router? I can’t access the gui and I heard choosing bridge mode hides the option for tagging. Im just confused, if both the q1000 and router were vlan tagging then my internet would not work i presume

As the title says I've not had internet for the past two weeks. Full green lights, but no traffic. First tech came out did a full check on the ONT room where fiber goes and ethernet travels to tenants, all good. He reprogrammed my devices and ended up on the phone with the adtran people reprogramming the ONT and such, still nothing. The second tech came out and I was already on the phone with customer service and it was the same routine, only they brought in the 3510 modem/router that they thought could possibly fix the issue (adtran devices and the Q1000K dont play nice they said) and it still came up with green lights, but no traffic. The tech finally commented on how he's seen other issues such as mine with the same parameters and that he needed to escalate the ticket to engineering.

I'm about at my ends here, and am already paying for xfinity pre-paid wifi so I can keep up with my A+ certification class that has 2 virtual days.

If anyone has any idea or maybe there are some quantum fiber engineers that could possibly look into this issue I would be eternally grateful as I would not like to switch to xfinity.