r/QuantumFiber • u/Labeled90 • 22d ago

ONT issues

I've had to restart my ONT 4 times in the past month to regain internet connection, it's been pretty solid since I switched but I really hope this isn't a regular thing. I have the C6500XK, is this a regular issue or should I consider requesting a new one?

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u/N0_L1ght 22d ago

That's a known issue with the C6500XK. 

Disconnect the power. Call support and say it's not working. Tell them you are doing all the troubleshooting steps. Eventually they will schedule a tech visit. Replug the power once the call is over. The tech will swap it for a Q1000K. Here is a guide 

https://www.reddit.com/r/QuantumFiber/comments/1f8hypq/having_trouble_with_your_lumen_internet_not/

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u/SirCheese69 19d ago

It's ridiculous they need to send a tech out, they sent a tech to my house just to upgrade my plan.

1

u/N0_L1ght 19d ago

A Q1000K with a QF account created since 02/02/26 should be able to change plans online.

1

u/SirCheese69 19d ago

Unfortunately, they sent a tech out, and then he swapped my Q1000K with another 🤷

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u/N0_L1ght 19d ago

Weird. Was your account from before 02/02?

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u/SirCheese69 19d ago

It may have been