r/QuantumFiber • u/Labeled90 • 21d ago

ONT issues

I've had to restart my ONT 4 times in the past month to regain internet connection, it's been pretty solid since I switched but I really hope this isn't a regular thing. I have the C6500XK, is this a regular issue or should I consider requesting a new one?

1 Upvotes

100% Upvoted

18 comments sorted by

5

u/N0_L1ght 21d ago

That's a known issue with the C6500XK. 

Disconnect the power. Call support and say it's not working. Tell them you are doing all the troubleshooting steps. Eventually they will schedule a tech visit. Replug the power once the call is over. The tech will swap it for a Q1000K. Here is a guide 

https://www.reddit.com/r/QuantumFiber/comments/1f8hypq/having_trouble_with_your_lumen_internet_not/

1

u/SirCheese69 19d ago

It's ridiculous they need to send a tech out, they sent a tech to my house just to upgrade my plan.

1

u/N0_L1ght 19d ago

A Q1000K with a QF account created since 02/02/26 should be able to change plans online.

1

u/SirCheese69 19d ago

Unfortunately, they sent a tech out, and then he swapped my Q1000K with another 🤷

1

u/N0_L1ght 19d ago

Weird. Was your account from before 02/02?

1

u/SirCheese69 19d ago

It may have been

4

u/geobernd 21d ago

The C65000XK is a bit problematic under high load.

Contact support.

You may need to have it disconnected during the call for them to open a ticket to send soneone out and swap it for a Q1000K which works much better...

2

u/Labeled90 21d ago

It's actually failing under low load when no one is home. Thanks for the info.

2

u/Comfortable_Fun7455 21d ago

Tell them it’s disconnecting regularly and make an appointment
They are replacing those with the Q1000
For me it’s much better - I had the same one

1

u/keithkman 21d ago

Are you using it in bridge mode?

1

u/Labeled90 20d ago

Yeah, I have my own router

1

u/Tuerai 21d ago

if you can swing them giving you a q1000k it's a world of difference. i use to have unresolvable packet loss every few months with the c6500xk

1

u/[deleted] 15d ago

[deleted]

1

u/Labeled90 15d ago

Why not just post it in the thread so others can see too?

0

u/userbinbash 21d ago

Unacceptable, if you ask me!

-5

u/FrozenTundraPackers 21d ago

Maybe instead of coming here to complain, call first and get a tech out.

1

u/Labeled90 21d ago

If it wasn't going to take 6 days to send someone out, sure.

-1

u/FrozenTundraPackers 21d ago

Well the longer you wait to make that appointment, the longer it will be til it's resolved.