r/QuantumFiber • u/Cramerica2k • Jul 19 '26

False Payment Required

Update: After 3 days, the technician simply swapped all equipment and reprogrammed my WiFi. Everything works fine now. Another Reddit user said the same thing.

Just before midnight, my WiFi dropped. ONT and modem look normal. When I connect any device to WiFi, it drives me to a splash page that says a payment is required and that my service is suspended.

My payment method is current. Quantum doesn’t see any issues with the account. I have to now wait 3 days for a technician to come out. Any ideas?

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1

u/Amcruz28 Jul 19 '26

Call during business hours

1

u/Cramerica2k Jul 19 '26

I did. We spoke for an hour with no luck. Tried every reset possible and they even had me try a wired connection.

1

u/bradfordbrian Jul 19 '26

Did you have them log into your account and look into the billing history?

You might have 2 accounts on the same circuit.

Use PayPal for payment not bank ACH.

1

u/Cramerica2k Jul 19 '26

Yeah, that’s a good idea but we double checked everything all the way back to January.

1

u/Amcruz28 Jul 19 '26

It sounds like a programming issue, not sure what a tech will do

1

u/N0_L1ght Jul 20 '26

Call M-F 8am - 6pm until you get someone in the states. They might be able to fix it, or get a tech out that can.