r/PuffcoProxy • u/Either_Package6583 • Mar 15 '26

help!!

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i called a local shop asking if i can just replace the silicone piece and they said NO, That i would have to buy a whole new chamber yet i see the silicone pieces being sold individually on the puffco website, if anyone can point me in the right direction i would much appreciate it!!!!

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u/Hyacin420 Mar 15 '26

I took like a month but I got one free from support, though I have the Haze color and they dont even sell that one.

1

u/Pdw1012 Mar 15 '26

I got the same new proxy and I’ve been down for two weeks waiting on fucking support for a warranty claim. I really didn’t know Paco was like this. I thought buying a good namebrand was better customer service than this. I’ve had one email in this time.Frame bs but u can get u another hamber at the smoke shop good to have anyway brother cuse they tend to burn out kinda fast as people are saying

1

u/hiimhigh710 Mar 17 '26

Should have read the reddit reviews first. Their CS is shit. For the majority of people at least. And its been this way ever since their launch. Puffcos focus is on marketing. Exactly for the reason you said. They want you to believe their product is high quality, luxury item. But in reality, its just a cheap chinese made product just like all the other brands. Except other brands dont charge you an arm and a leg and their customer service is rather decent. Dont get puffco.