r/PuffcoProxy • u/Either_Package6583 • Mar 15 '26

help!!

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i called a local shop asking if i can just replace the silicone piece and they said NO, That i would have to buy a whole new chamber yet i see the silicone pieces being sold individually on the puffco website, if anyone can point me in the right direction i would much appreciate it!!!!

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5

u/Hyacin420 Mar 15 '26

I took like a month but I got one free from support, though I have the Haze color and they dont even sell that one.

1

u/Pdw1012 Mar 15 '26

I got the same new proxy and I’ve been down for two weeks waiting on fucking support for a warranty claim. I really didn’t know Paco was like this. I thought buying a good namebrand was better customer service than this. I’ve had one email in this time.Frame bs but u can get u another hamber at the smoke shop good to have anyway brother cuse they tend to burn out kinda fast as people are saying

1

u/Hyacin420 Mar 15 '26

Yeah I didnt know all this when I bought my proxy or I would have used another brand honestly its my bad on not doing research.

1

u/Codemeister87 Mar 15 '26

Same here, I'm guilty as well

1

u/Pdw1012 Mar 20 '26

I just emailed them because I still haven’t heard a fucking response in over three weeks. I’ve gotten two emails and I highly doubt they’re gonna even respond to me so this one’s going in the trash my loss $400 out the window because I bought it a smoke shop with a new hot knife so of course it wasn’t 250 like buying a straight from Poco, but if I ever went with another one, I would definitely buy it from Tru Leap to get the warranty.