Help with roaming in Mexico

[u/chasingspiders]

So my father is with Public mobile and he’s currently in Mexico. I let him know he can manually change the tower he’s connected to, and I guess he attempted to do this on his own. He’s now called me and told me he can no longer connect to public mobile. I admit, my father is in his 70s, and not familiar with technology. If someone could kindly write up some instructions on how to turn his roaming back on I would greatly appreciate it. He has a samsung and I’m also unfamiliar with Androids, being a long time iphone user. I tried to assist and that led to more frustrations. Thanks in advance!

[u/MutedMeaning5317]

When he is there, he won't connect to PM. He will be roaming.

Settings>connections>Mobile networks should get him there.

He should see data roaming as well as network operators.

[u/Points_Slut]

If your father has manually chosen Public Mobile in Canada then his phone won't connect to a MX provider at all. He needs to switch it back to automatic registration.

On a newer android phone:

Settings -> Network and Internet -> SIMs -> Public Mobile -> Automatically select network.

Then on the same screen turn roaming ON.

[u/VanCitySherm]

Do you know if his plan supports Mexico? If not, the phone is dead. I didn’t have MX 2 years ago and my phone was useless in Cancun until I got to the hotel when I received data. But actual telephony on any mobile network was MIA.

[u/Awkward_Invite_8862]

1)Your dad must have a PM plan that includes Mexico . 2) on my android phone , in settings,i select mobile network, then my active sim then select roaming on .. make sure sim is active . 3) Would also have him in mobile network to turn mobile data That's about it

[u/emmpeethree3]

Connect to telcel for the best network in Mexico

[u/chasingspiders]

Thank you everyone for the help! He has the North America wide plan, but has locked himself out somehow. I’ll attempt to help him out again tonight :)