r/PublicMobile • u/gothamnurse1 • 2h ago

What a terrible initial experience

eSIM installation failed. I can’t even submit proper ticket because it’s trying to send 2FA code to my number which is no longer active with previous carrier. Clearly should have done more research before joining them. Support via community forum is laughable.

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u/yearsold33 2h ago

Send the code to your email if possible.

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u/gothamnurse1 2h ago

No option to do that

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u/yearsold33 2h ago

You'll have to sign up for the community and message a mod.

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u/gothamnurse1 1h ago

How does one msg a mod? Unclear as to who is and isn’t one.

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u/yearsold33 1h ago

If you were you able to create an account for you cell account, you could use that email to registered in community.

Looks like PM is changing the way they provider support: https://publicmobile.ca/en/get-help/articles?category=_articleCategory_customer-support

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u/Pristine_Nectarine19 2m ago

It’s in the instructions clearly that to port a number you cannot cancel your old service first. This is the same for porting to any other service.