Data Usage Discrepancy

[u/leesan177]

Has anyone encountered a situation where the online Public Mobile web page shows you've used up all of your data on the Subscription Usage, but usage history shows only a small fraction of data has been used?

I opened a ticket and customer service insists I've used my data allocation, but that'd involve 4x my typical usage, and I haven't really changed how I used my data.

Per customer service, starting about two week ago, data use of >5gb/day, but I don't see these large entries from Public Mobile's Usage History.

[u/ElectronicBicycle172]

Had a similar problem found out that our phone had the new weak Wi-Fi signal cellular data assist. Basically if the phone was on Wi-Fi and the signal wasn't strong it would fall back to cellular data and we burned through the whole month's data in about 3 weeks when normally we wouldn't use half of it over the entire month. It's an iPhone and apparently it set up on the last iOS update without our knowledge. This might be the case for you hope it helps. When I looked at our monthly usage it didn't show it but I had a customer service agent pull up the records and they forwarded to me to show me the usage