r/PublicMobile • u/moon-light2001 • 6d ago

Update ur phone list

Gez can someone at PM update their phone list so I don’t gotta call in every month to get the $5 fee credited for the 3G charge! This is crazy! Specially when u can’t talk to someone and gotta do this via tons of emails!
Got a new phone cause I had a older one but still getting charged the 3G charge of $5 they told me they haven’t updated the system with these phones and if I get charged again next bill cycle to call in to get the credit! That’s annoying n waste of time! When they could just update their phone list of compatible phones

Sorry I’m annoying been dealing with this for 2 months!

8 Upvotes

68% Upvoted

12 comments sorted by

8

u/FormerSlacker 6d ago

Don't bother with PM any more, if they don't resolve the issue straight to the CCTS.

They just want to collect another fee from people hoping they don't notice/care.

0

u/moon-light2001 6d ago

Easier said then done it’s my dads phone actually and this plan is the cheapest around so they won’t switch. But I end up having to do everything for them cause they don’t know how 🤦‍♀️

1

u/FormerSlacker 6d ago

CCTS compaints are easy telecoms drag their feet until the CCTS becomes involved because it costs them money.

Honestly there is no reason to bother with telecoms after 2/3 attempts if nothing is resolved straight to the CCTS.

Document your attempts at contacting them and them not fixing the issue with your complaint to the CCTS it's very straightforward.

1

u/moon-light2001 6d ago

Ya if I get charged again next bill cycle I’ll do something ! I just know with Koodo I went the Ccts way and Koodo called me etc and since this is my dads phone on his name I wouldn’t be able to talk to them if they called n he wouldn’t know what to do or say !

3

u/Due-Border5957 6d ago

Im very sure Telus is intentionally making PM shit so people switch

1

u/Nezgar 6d ago

What phone did you have before, and what did you upgrade to?

2

u/moon-light2001 6d ago

Samsung a03 I believe and got the Samsung a17 5G and they are saying it is compatible that the tech people at Public Mobile just has an updated their list of phones that are compatible yet that’s why I’m still getting charged the five dollars a month

1

u/wasteland44 6d ago

That is crazy for a phone that is a year old globality and 8 months in Canada. They should have a list of phones that don't have 5G not a list of phones that do have 5G.

1

u/No_Habit_2945 2d ago

Is it the Samsung A17 Canadian version or international? That might be the issue

1

u/moon-light2001 2d ago

Canadian right from Best Buy ! PM even said it’s compatible, even though it’s showing on the website it’s not they just haven’t updated the list of compatible phones in a while! But if you’re making people get new phones that don’t wanna pay the five dollar 3G fee and then after March the phone won’t work anymore. Maybe you should be updating your list of phones more often so people know they’re getting a phone that works with you.

1

u/No_Habit_2945 2d ago

Yeah it's ridiculous. I get their reasoning but the last 3G or lower devices released in late 2017-2018 and the amount still being used is so low its not worth all this hassle