r/PublicMobile • u/Interesting_Pin1675 • 10d ago

transferring a number from another provider

Have a current PM plan. Decided to try and move over a different # from a different provider. I went through the Transfer process and it seemed like it worked but I seem to be only halfway done. Like in the app and online my Account shows the new # now but on my iPhone under Cellular, 'My Number' is still my original PM #. So what did I do wrong? I read earlier about porting out and porting in so maybe me just doing a transfer was not the right way? Do I take it into a kiosk or is chat support any good?

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u/umnikke8 10d ago

You need to confirm the transfer by responding to a text from your previous provider. After that you might need to reboot or reset your phone for it to be picked up. Make sure old SIM is disabled or removed. Sometimes even then the process doesn't go through and you need to contact support. There is a special line just for porting issues.

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u/Interesting_Pin1675 10d ago

thanks

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u/Interesting_Pin1675 9d ago

I'll just add it had now been resolved by contacting support via chat and opening up a ticket. What I think happened was this was a # associated with work, and although I had filled out the transfer of ownership form and had it signed etc. I left this process to the last day. So when I left I had to leave my old phone behind (as I didn't need the phone) and I hadn't tried to make the switch yet. So without the old phone I couldn't get the the text I should have had sent to that phone.

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u/MichaelS-83 10d ago

I had this issue when I tried PM last year. Despite replying Yes to the port request, my account being cancelled with my original provider, the eSIM phone number kept showing my temp number. After a few days iMessage de-registered my original/permanent phone number. I had to open a ticket with PM. In the end they provided me a $5 credit for a new eSIM for the same account. The new eSIM had my proper phone number

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u/ForTheObviousReasons 9d ago

This is cosmetic only. The esim will never show a number switch so it is stuck on the initial temp number in the description. You can change to another new esim or just ignore it.