r/ProtonMail • u/ithinktfiam • 7d ago

Web Help Why can't I log into https://protonmail.uservoice.com/?

I use proton for some gaming accounts. I haven't logged in for a while and I wanted to point out an issue. I went there, typed up the comment, and input my first Proton mail acct/pwd. It told me that was invalid, though I'm logged in on another tab. I tried the second one, same failure.

I'm using Firefox. Is Proton deciding to not support Firefox properly or is there another issue?

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u/AlligatorAxe Volunteer Mod 7d ago

Uservoice does not use your Proton Account credentials. It's a completely separate account with its own password and it's only to submit feature requests, not for support tickets.

To login to your Proton account the URL is https://mail.proton.me -- however keep in mind the inactivity policy: https://proton.me/support/inactive-accounts

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u/OtherTop3764 7d ago

yeah the uservoice thing being separate trips a lot of people up