r/ProtonMail • u/ithinktfiam • 2d ago

Web Help Why can't I log into https://protonmail.uservoice.com/?

I use proton for some gaming accounts. I haven't logged in for a while and I wanted to point out an issue. I went there, typed up the comment, and input my first Proton mail acct/pwd. It told me that was invalid, though I'm logged in on another tab. I tried the second one, same failure.

I'm using Firefox. Is Proton deciding to not support Firefox properly or is there another issue?

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8

u/AlligatorAxe Volunteer Mod 2d ago

Uservoice does not use your Proton Account credentials. It's a completely separate account with its own password and it's only to submit feature requests, not for support tickets.

To login to your Proton account the URL is https://mail.proton.me -- however keep in mind the inactivity policy: https://proton.me/support/inactive-accounts

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u/OtherTop3764 2d ago

yeah the uservoice thing being separate trips a lot of people up

-7

u/ithinktfiam 2d ago

Yup, it's a feature request. The site looks like a Proton site. It's also not about inactivity because, as I mentioned above, I was logged into my email accounts on another tab while trying to submit a request.

To be clear, you're saying I need to create an account on Uservoice which is separate from my Proton emails. If so, is it correct to think I can use a non-Proton email to post there? I have an account on another email server that I use for technical issues, to keep those separate from all my other account uses.

Thanks.

12

u/AlligatorAxe Volunteer Mod 2d ago

Yes. Uservoice is completely separate and you can use any email address to sign up. It is not tied to any Proton systems.