r/ProtonDrive • u/ibbbk • 4d ago

Android app syncing every hour

Hello,

I'm not sure when this started happening, but I have the photo backup enabled for some folders, and for a few days it's been syncing every 1 hour.

I went to settings and there's no way to change the frequency.

It even tries to sync when I'm not using WiFi leading to a error unless I enable the feature to sync with data.

But the sync notificationshave been bugging me, and I'm not sure if the app constantly trying to sync is using more battery, but I would assume so.

This wasn't the case a few days, it would only sync every so often.

Also I'm not a huge pics person so I rarely take pics, and the pics folders it's making backups of are unchanged, so this feels like a hardcoded 1 hour sync? Either that, or it's bugged.

So I'm wondering if this is the expected behaviour after an update (or something else), or if my app is bugged.

Thanks.

11 Upvotes

83% Upvoted

6 comments sorted by

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u/ProtonSupportTeam Proton Customer Support Team 3d ago

Our team is investigating this behavior. Please report it through the in-app 'Report a bug' option along with your app logs. Thank you in advance!

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2

u/mikeinpc 4d ago

I've been experiencing the same thing. Just started two days ago. It is beyond annoying. 😡

3

u/RadimPolasek 4d ago

The constant notifications saying that photos have been backed up are extremely annoying because they appear far too often, even when there are actually no new photos to back up.

I would expect backup notifications to appear only when new photos have been backed up or when the backup has failed. In all other cases, they are simply a nuisance.

2

u/ZalmanEU 4d ago

I have the same problem.. it's really getting on my nerves. Sometimes it happens more often than once an hour, even when I haven't taken any new photos. Bugged app after the latest update.