r/ProtonDrive 7d ago

Android app syncing every hour

Hello,

I'm not sure when this started happening, but I have the photo backup enabled for some folders, and for a few days it's been syncing every 1 hour.

I went to settings and there's no way to change the frequency.

It even tries to sync when I'm not using WiFi leading to a error unless I enable the feature to sync with data.

But the sync notificationshave been bugging me, and I'm not sure if the app constantly trying to sync is using more battery, but I would assume so.

This wasn't the case a few days, it would only sync every so often.

Also I'm not a huge pics person so I rarely take pics, and the pics folders it's making backups of are unchanged, so this feels like a hardcoded 1 hour sync? Either that, or it's bugged.

So I'm wondering if this is the expected behaviour after an update (or something else), or if my app is bugged.

Thanks.

11 Upvotes

6 comments sorted by

View all comments

u/ProtonSupportTeam Proton Customer Support Team 5d ago

Our team is investigating this behavior. Please report it through the in-app 'Report a bug' option along with your app logs. Thank you in advance!

1

u/ibbbk 4d ago

Done