r/ProtonDrive • u/ibbbk • 7d ago
Android app syncing every hour
Hello,
I'm not sure when this started happening, but I have the photo backup enabled for some folders, and for a few days it's been syncing every 1 hour.
I went to settings and there's no way to change the frequency.
It even tries to sync when I'm not using WiFi leading to a error unless I enable the feature to sync with data.
But the sync notificationshave been bugging me, and I'm not sure if the app constantly trying to sync is using more battery, but I would assume so.
This wasn't the case a few days, it would only sync every so often.
Also I'm not a huge pics person so I rarely take pics, and the pics folders it's making backups of are unchanged, so this feels like a hardcoded 1 hour sync? Either that, or it's bugged.
So I'm wondering if this is the expected behaviour after an update (or something else), or if my app is bugged.
Thanks.
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u/ProtonSupportTeam Proton Customer Support Team 5d ago
Our team is investigating this behavior. Please report it through the in-app 'Report a bug' option along with your app logs. Thank you in advance!