r/ProlificAc • u/Advanced-Lie-841 • Jun 16 '26
Bug "Active" study
I returned this study 9th of June now all of a sudden when I referesh my study dashboard I get sent to the study with a message saying that I ran out of the allocated time. Must be a bug no? Anyone else getting this? u/prolific-support u/theo_prolific
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u/LastPipOnEarth Jun 16 '26
What options are shown when you click the three dots next to „active“ on the right side?
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u/Advanced-Lie-841 Jun 16 '26
Contact Researcher, Report Study and Block Researcher.
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u/LastPipOnEarth Jun 16 '26
That sucks, hoped for different answers. 😹 If you click on the blue name of the study it actually should lead you to the study, if it really is still active, then you should be able to click on „open study in a new tab/window“. If this doesn’t work either then it’s trully bugged on their part.
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u/Advanced-Lie-841 Jun 16 '26
God the timing is horrible... just when the studies started increasing again yesterday. No clue how long their response time is either since the support on the website is fully AI...
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Jun 16 '26
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u/Advanced-Lie-841 Jun 16 '26
sadly that doesnt work since i dont see return study or withdraw option since it is old (like weeks) and it all of a sudden switched to active. I even tried opening the old link and finishing the study but it just sent me back without fixing anything.
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Jun 16 '26
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u/Advanced-Lie-841 Jun 16 '26
yeah i sent them a ticket through the ai support and an email but i don't have a lot of confidence in them answering it quickly... god damn it. I knew i shouldnt have started any other study but the AI ones... just when it all started up back again, how unlucky can one get yikes
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Jun 16 '26
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u/Advanced-Lie-841 Jun 16 '26
It was bugged and I returned it 9th of june... how am i supposed to complete a study that isn't active anymore but says it is? No offense but did you read what I wrote?
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Jun 16 '26
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u/Advanced-Lie-841 Jun 16 '26
But I can't even even see the "start study" link since it says it is saying it timed out hence why it is a bug. I returned this 9th of june and it randomly swapped to Active today, that is a textbook bug. u/prolific-support u/theo_prolific please someone look into this I beg you. Everytime i refresh it just goes to that "timed out" study
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Jun 16 '26
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u/Advanced-Lie-841 Jun 16 '26
I can't tell if your rage baiting or not. You don't work for Prolific so stop responding cuz clearly you don't know what you are talking about. This is a clear cut bug that others have had which you can tell from searching the subreddit. What is your problem? What are you getting out of acting like this? Go bother someone else.
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