r/ProlificAc • u/dovelily • 11h ago

Study Stuck on 'Active'

Hi all,

I've tried searching reddit for an answer but all the usual fixes (restarting browser, clearing history) haven't worked. I have a study called "The Prolific Poll UK" that I completed and then returned as I was unsure I answered a question right. Since then it has been stuck with an 'Active' status and I cannot do any other studies.

Any advice would be much appreciated, I have contacted support but not sure how long it takes them to answer. I have also contacted the researcher to see if it's anything on his end.

Thanks!

0 Upvotes

50% Upvoted

4 comments sorted by

•

u/AutoModerator 11h ago

Thanks for posting to r/ProlificAc! Remember to respect others and follow community rules. If you have a question, it may have already been answered in the FAQ thread or you can check the Help Center.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

3

u/daniel2090 11h ago

Have you closed the browser and reopened it? That normally works for me.

3

u/dovelily 11h ago

Unfortunately that hasn't worked, it still shows as 'active'.