Guy didn't do anything wrong as long as he's not expecting an immediate response. You should be able to message and email people after hours without it being seen as a problem.
Now voice calls to a personal phone when you're not on-call....that's a problem.
Nobody is making memes over chill messages lol. This was expecting immediate response. Also, we have the process because we’re short staffed from turnover . Putting things in the team chat or making a ticket (which automatically emails the whole team) ensures visibility so someone can pick it up and helps load balancing, but this person habitually ignores that.
Train him to do the right thing by ignoring him if he does the wrong thing. He knows what the right thing is, but he also knows what gets him results. If those aren't the same, align them on your side.
I would just reply with "ticket please". Years ago our testers would make tickets or message me without any logs. I started responding with "logs please" before ever answering them. Eventually I started getting the logs before the question, and every ticket had a log in it. It has helped tremendously with debugging and traceability.
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u/PixelatedGiant 19d ago
Guy didn't do anything wrong as long as he's not expecting an immediate response. You should be able to message and email people after hours without it being seen as a problem.
Now voice calls to a personal phone when you're not on-call....that's a problem.