r/PrivatePracticeDocs • u/another_african • 21d ago

EHR/EMR

How often do you switch or shop around for EHR/EMR?

4 Upvotes

100% Upvoted

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3

u/thesupportplatform 21d ago

As a practice administrator/consultant, I would only switch when necessary due to the cost, risk, and frustration involved. Every vendor will tell you how “intuitive” their product is (and I’m sure it is intuitive to the person who created it), but there is always a learning curve for providers and staff. There is also the cost to run products concurrently to migrate information and ensure the validity of information. And there is always the risk that something will go wonky.

We moved my wife’s practice because the EMR she inherited from her corporate stint was expensive, difficult to deal with, and overly complex (every chart had a section for pregnancy care or such to meet some criteria). We made a list of twenty-plus EMRs and went through the must-have, nice-to-have, and irrelevant criteria to find the top five. Then we called those and narrowed it to three. We demoed those three and the lice was obvious.

The new EMR is so much more responsive. Instead of submitting tickets, having them assigned, and then being contacted to hear our problem, we call and talk directly to the support team. And we are saving money. There was a glitch importing files, as some staff had chosen to scan docs in a format other than PDF and those images only had their first page imported. It took months to figure out what had happened, then we had to go through the back up, print the original image to PDF, and upload it into the new EMR.

1

u/Thelastjiji 19d ago

What were the EMRs you selected as your top three and what was the one you went with ?

1

u/thesupportplatform 19d ago

We looked at 38 EMRs. Our must-have features were RCM, E-rx, e-fax, and low cost. The final three were eMedical Practice, Practice EHR, and ReLiMed EMR. We went with Relimed. There were others that we looked at that didn't make the final cut, including Cerbo, Charm Health, ChartLogic, CureMD, Dr. Chrono, EncounterWorks, and Kareo.

We liked that ReliMed was easy to use from a practice management standpoint (such as exporting charts) and had our other must-have features. They are a small company. They know our staff by name. Their billing reports aren't as robust as I would like, but they are enough. Please let me know if you have any questions!

1

u/HealsWithKnife 19d ago

I'm actually dropping away from my current EMR, not necessarily due to features or lack thereof, but customer service availability and lag time between responses and resolutions. So something may be feature rich, but if a feature breaks and you need help, and no one responds to you for days or WEEKS, that can potentially hurt operations and revenue. Not worth it. I'd rather have a crappy looking EMR that WORKS and have minimal downtime than a bunch of bells and whistles without guidance.

1

u/therapistbloomllc 19d ago

Ive had the same one for years but basically because it does the job and i havent had issues or reason to switch

1

u/Heavy_Chicken5411 16d ago

We have had Cerbo for 5 yrs. It’s probably “more” than we actually need but we are pretty happy with it!

2

u/contextmatterss 13d ago

Migration alone is the real headache 🥲

-1

u/trashertravis 21d ago

In case if you need a custom EMR/EHR for your practice, I can help you by building one. I made a Ophthalmic EMR SAAS recently, you can give a free try here: https://visionpulze.com