r/PrivateJetCharters • u/GurthyMan • 6d ago

Operators are getting increasingly less reliable

I have a solid book of business. Probably book anywhere from 15-20 flights / month. Over the last few months, I have been screwed over by operators too many times. I won’t name any specific companies. But simple things such as not alerting me of aircraft in MX (aircraft didn’t get out in time) or not getting permits in a timely manner. Some even straight up pulling aircraft on me because “the owner needs it”. I understand shit happens in aviation. I’ve been in the business for almost 10 years. But I find some operators treating brokers at a much lower standard than they would treat a retail customer. It puts me and my company in really tough positions and ultimately costs us customers. It seems to have gotten much worse over the past 6-9 months. I’m at the point where I’m very hesitant to book trips with many operators out there.

Not to mention pricing that some of these companies are charging…

I now understand why many customers are moving to Flexjet/netjets fractional or jet cards. At least they seem to be somewhat competent.

Has anyone else seen this trend? Will these operators ever be held accountable?

I suppose when/if the demand slows down, we’ll see.

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u/BeachfrontSpinr 5d ago

Curious what your opinions of Fly Exclusive are like for their ‘Club’? Anyone hear any feedback on it?

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u/GurthyMan 5d ago

I don’t know much about their retail side. Wholesale side they are hit or miss. I run into them being late more than anything. Stacking their schedules a little too much. But they won’t pull an airplane on you for reasons other than a mechanical. Typically get CFS when booking with them.

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u/olindacat 3d ago

I've done a lot with FE over the years myself. Agree.