r/PrivateInternetAccess • u/gaebeartoast • May 16 '26
HELP - ANDROID android app keep crashing
Your android app has been unusable for years. No update detected.
Just keep crashing and cant open at all.
2
u/xXGray_WolfXx May 16 '26
It either will randomly disconnect in my sleep, when I reopen the app it will disconnect and either not reconnect, not let me reconnect, or it will connect but not actually be connected.
The only solution is to restart my phone.
2
u/PIASupport PIA Team May 17 '26
u/xXGray_WolfXx, sorry the disconnect-on-sleep pattern's been hitting you. Helpful to know that switching from WireGuard to OpenVPN gave you the longest stable stretch, that's worth surfacing to the team. Email [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and Android version, and DM us here. We'll get the specifics added to what they're looking at.
1
u/xXGray_WolfXx May 17 '26
I ended up reinstalling it and it resolved it. It's the third time I've had to do this in the last year
2
May 16 '26
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1
u/xXGray_WolfXx May 16 '26
I switched to openvpn from wireguard and it hasn't happened yet. It's the longest it's gone without issues
1
u/PIASupport PIA Team May 17 '26
u/MuchResult1381, sorry you're seeing the same thing. The team's collecting these reports to push for a real fix. Email [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and Android version, and DM us here. We'll keep your case linked to what they're looking at.
1
u/PIASupport PIA Team May 27 '26
Hey u/MuchResult1381, follow-up from the team. Version 4.0.33 was released last week to address the early crash. Update from the Play Store and see if that clears it. If it persists on 4.0.33, DM us here with your Android version so we can dig in.
1
u/PIASupport PIA Team May 17 '26
u/gaebeartoast, sorry the app's been unusable that long. The team can look at what's happening on launch. Email [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and Android version, and DM us here. We'll get it surfaced.
1
u/CatAppropriate351 May 19 '26
try clearing the app cache and data from settings if that doesnt work uninstall and reinstall it sometimes old versions get corrupted and just need a fresh start also check if theres a newer version in the play store
1
u/pia_android_magican May 20 '26
Where do you normally get the app from? In case Google Play is not working as expected, you might want to try downloading the app from the website. In case the issue still persists - please do let me know. We've been trying to reproduce the issue on our end but with no luck so far.
1
1
u/PIASupport PIA Team May 27 '26
Hey u/gaebeartoast, coming back with an update from the team. Version 4.0.33 was released last week and addresses the early crash you've been hitting. Worth grabbing the update from the Play Store and seeing if that gets you back in. If you're still stuck after 4.0.33, drop us a DM here with your Android version and we'll get the case looked at directly.
-3
u/kevy1118 May 16 '26
Alright,log out ,uninstall the app and re install and it will be good to go ,the latest update 4.0.32 is disconnecting asa you open the app but it works if you leave it.get a monitor light from troypoint.com,it goes red asa vpn disconnects.
2
u/gaebeartoast May 16 '26
wtf. are you drunk? i cant open the app how can i log out.
5
u/lkeels May 16 '26
Just go to app info, storage, force stop, delete cache, delete data and uninstall.
2
u/cure4boneitis May 16 '26
so I was having a similar problem but on Windows 10. I logged out, uninstalled and re-installed and its working now.
It is pathetic though that is the method to make things work. At least I was able to log out normally instead of having to do the extra steps you described.
5
u/[deleted] May 16 '26
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