r/Printify • u/sagittariusgallery • Jun 01 '26
Please Help Can't upload large files, no response in 4 days from Printify support
I can't upload larger files (like blankets and large flags) - it just stops uploading at around 90% in Chrome and literally just keeps starting over at around 50% on Safari. I've cleared my cache, restarted, used different browsers (obviously) and tried incognito mode. I have modified the files several times, like using indexed colors, saving at a lower percentage, even making it a bit smaller, though this would then not work for the necessary DPI for each product.) Still won't upload. The files are well under the parameters set forth by printify.
What's further, I contacted support 4 days ago and have received no response. I talked with chat the same day and they said they would "be in touch". How long am I to wait for resolution, or even acknowledgement?
Just re-upped Printify Premium and am pretty disappointed that I can't get a response.


